Key Account Manager - Cosmetics

Hawk 3 Talent Solutions; Corby; On-site; GBP 39,000 - 47,000; Full time

Job summary

A recruitment agency is seeking a Key Account Manager in Corby to manage strategic customer relationships and drive account growth. Responsibilities include overseeing client P&L, leading business reviews, and ensuring high service standards. The ideal candidate has a proven track record in account management, preferably in the logistics sector, and strong leadership skills. This full-time role offers a competitive salary and requires effective communication at all levels.

Qualifications

• Proven track record in customer account management.
• Ability to manage P&L and track financial performance.
• Strong leadership and team development experience.

Responsibilities

• Manage key client accounts with full accountability for their P&L.
• Monitor KPIs and service level agreements.
• Lead regular business review meetings with clients.

Skills

Account management experience in 3PL or logistics

Leadership skills

Excellent communication skills

Problem-solving skills

Job description

Key Account Manager

Corby, Northamptonshire

Salary: Up to £47,000 per annum

Hours: Full-time, 8:30 AM - 5:00 PM, Monday to Friday

About the Role

Our client is looking for a Key Account Manager to manage and nurture strategic customer relationships. In this role, you will be responsible for driving growth through existing accounts, ensuring the highest level of client satisfaction, and identifying opportunities for service and revenue expansion.

This is an excellent opportunity for an individual with a proven track record in customer account management, preferably in logistics or 3PL sectors. You will be responsible for overseeing the financial and operational aspects of client accounts, working closely with internal teams, and ensuring seamless service delivery.

Key Responsibilities

• Client Ownership: Manage key client accounts with full accountability for their P&L, ensuring pricing and profitability align with business targets.
• Service Delivery Management: Monitor key performance indicators (KPIs), service level agreements (SLAs), and client satisfaction, ensuring high standards are maintained and areas for improvement are identified.
• Business Reviews: Prepare for and lead regular business review meetings with clients, discussing performance, feedback, and future plans for continued growth.
• Growth Strategy: Identify and implement strategic initiatives to expand client accounts by identifying new opportunities and providing tailored solutions that meet clients' evolving needs.
• Risk Management: Anticipate potential risks or issues in client relationships, addressing them proactively and developing contingency plans as required.
• Escalation Management: Handle any escalated client issues efficiently, working to resolve them quickly and maintaining strong, positive relationships.
• Leadership: Lead and guide a high-performing team, ensuring they are motivated and aligned with client success goals.
• Internal Collaboration: Work with various internal teams to support client projects, new business initiatives, and ensure smooth communication and service delivery.

Skills & Experience

• Previous experience in account management, ideally within 3PL, logistics, or distribution, is essential. Experience working with cosmetic clients would be a bonus.
• Ability to manage P&L, track financial performance, and drive account profitability through strategic planning.
• Strong leadership skills, with experience managing and developing teams to achieve their full potential.
• Excellent written and verbal communication, with the ability to engage with stakeholders at all levels and lead client‑facing discussions.
• Skilled at identifying issues and providing solutions that improve client satisfaction and operational efficiency.

How to Apply

If you would like to apply then please email your CV to (url removed) or call Jade on (phone number removed).

Closing date is #removed# - Please note this could change subject to suitable applications.

Agency Disclosure

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

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Hawk 3 Talent Solutions is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.