Key Account Manager | B2B Growth & Service Excellence

Vending Sense Group; Hoddesdon; Remote; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Paid sick and private health insurance

Quarterly team events

Complimentary refreshments

Free company merchandise

Training and development courses

Job summary

Vending Sense Group is seeking an experienced Account Manager to join our Hoddesdon team. You will manage key client accounts, act as the main contact, and drive growth through tailored solutions and excellent service.

You'll collaborate with internal teams to ensure a seamless customer experience, identify upsell opportunities, and deliver actionable insights to improve delivery and retention. Prior experience with HubSpot and MS Office is advantageous.

Qualifications

• Minimum 2 years of account management, sales, or customer relationship experience.
• Proven ability to manage multiple accounts and prioritise effectively.
• Strong communication, negotiation, and presentation skills.

Responsibilities

• Maintain and grow a portfolio of key client accounts with high satisfaction and retention.
• Be the primary point of contact for clients, handling enquiries and resolving issues promptly.
• Identify upsell or cross-sell opportunities based on client needs.
• Collaborate with operations, engineering, and service teams to ensure a seamless customer experience.
• Monitor account performance, analyse usage data, and provide insights to improve service delivery.
• Prepare regular reports on account activity, performance metrics, and growth opportunities.
• Support the wider sales and marketing teams by sharing customer feedback to aid retention strategies.
• Build trusted relationships through consistent communication and proactive problem-solving.

Skills

Account management

Customer success

Communication

Negotiation

Presentation skills

Relationship building

Tools

HubSpot CRM

Microsoft Office

Job description

Vending Sense Group is seeking an experienced Account Manager to join our Hoddesdon team. You will manage key client accounts, act as the main contact, and drive growth through tailored solutions and excellent service.

You'll collaborate with internal teams to ensure a seamless customer experience, identify upsell opportunities, and deliver actionable insights to improve delivery and retention. Prior experience with HubSpot and MS Office is advantageous.