Account Manager

Vending Sense Group; Hoddesdon; Remote; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Paid sick and private health insurance

Quarterly team events

Complimentary refreshments

Free company merchandise

Training and development courses

Job summary

Vending Sense Group is seeking an experienced Account Manager to join our Hoddesdon team. You will manage key client accounts, act as the main contact, and drive growth through tailored solutions and excellent service.

You'll collaborate with internal teams to ensure a seamless customer experience, identify upsell opportunities, and deliver actionable insights to improve delivery and retention. Prior experience with HubSpot and MS Office is advantageous.

Qualifications

• Minimum 2 years of account management, sales, or customer relationship experience.
• Proven ability to manage multiple accounts and prioritise effectively.
• Strong communication, negotiation, and presentation skills.

Responsibilities

• Maintain and grow a portfolio of key client accounts with high satisfaction and retention.
• Be the primary point of contact for clients, handling enquiries and resolving issues promptly.
• Identify upsell or cross-sell opportunities based on client needs.
• Collaborate with operations, engineering, and service teams to ensure a seamless customer experience.
• Monitor account performance, analyse usage data, and provide insights to improve service delivery.
• Prepare regular reports on account activity, performance metrics, and growth opportunities.
• Support the wider sales and marketing teams by sharing customer feedback to aid retention strategies.
• Build trusted relationships through consistent communication and proactive problem-solving.

Skills

Account management

Customer success

Communication

Negotiation

Presentation skills

Relationship building

Tools

HubSpot CRM

Microsoft Office

Job description

Love great coffee and hands-on work? Join one of the UK’s fastest-growing refreshment companies.

Monday to Friday, 9am – 5pm

We’re looking for an experienced and customer-focused Account Manager to join our team in Hoddesdon.

This role is all about building strong, long-term relationships with our clients, ensuring they receive exceptional service, tailored solutions, and continuous value. You’ll act as the main point of contact for key accounts, proactively managing relationships, identifying growth opportunities, and ensuring customer satisfaction remains at the heart of everything we do.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, gender, disability, religion/belief, sexual orientation, or age.

What You’ll Be Doing

You’ll be responsible for maintaining and growing client relationships, delivering outstanding service, and ensuring smooth communication between customers and internal teams.

• Manage and nurture a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Act as the primary point of contact for clients, handling enquiries and resolving issues efficiently.
• Understand each client’s business needs and identify opportunities to upsell or cross-sell products and services.
• Collaborate with operations, engineering, and service teams to ensure a seamless customer experience.
• Monitor account performance, analyse usage data, and provide insights or recommendations to improve service delivery.
• Prepare regular reports on account activity, performance metrics, and growth opportunities.
• Support the wider sales and marketing teams by sharing customer feedback and contributing to retention strategies.
• Build trusted relationships through consistent communication, professionalism, and proactive problem-solving.

At Vending Sense, we believe great work deserves great rewards. When you join our team, you'll enjoy a package designed to support your growth, wellbeing, and work-life balance, both on and off the job. Join us, and you'll be part of a supportive team that values skill, enthusiasm, and a great attitude, all while enjoying the perks that make work genuinely rewarding.

Competitive salary with bonuses

Paid sick and private health insurance

Quarterly team events

Complimentary refreshments

Free company merchandise

Training and development courses

The Requirements

We’re looking for a relationship-driven professional with excellent communication skills and proven experience in account management or customer success.

• Minimum2 years of account management, sales, or customer relationship experience, ideally in a B2B or service-led environment.
• Proven ability to manage multiple accounts and prioritise effectively.
• Strong communication, negotiation, and presentation skills.
• A proactive and organised approach, with excellent attention to detail.
• Experience usingCRM systems (preferably HubSpot) and Microsoft Office.
• Commercial awareness and confidence in identifying upselling opportunities.
• A genuine passion for delivering great customer experiences and building long-term partnerships.
• Must be able to commute to Hoddesdon (EN11 0EX) or plan to relocate before starting.

View all of our current positions here at Vending Sense.