Key Account Manager

Mercury Hampton; Slough; On-site; GBP 65,000 - 90,000; Full time

Job summary

Mercury Hampton is seeking a commercially focused Key Account Manager to support a high-profile infrastructure and operational environment in West London. The role involves managing a strategically important customer account and acting as the interface between operational teams, suppliers, and customer stakeholders.

You will coordinate equipment, materials and services across multiple workstreams, support mobilisation and forecasting, and drive service excellence and continuous improvement

Qualifications

• Experience in construction, plant hire, infrastructure or industrial services.
• Strong account management and stakeholder engagement skills.
• Commercially astute with proactive, solutions-led approach.

Responsibilities

• Manage and develop a strategically important customer account in a safety-critical environment.
• Coordinate equipment, materials and service requirements across multiple workstreams.
• Support project mobilisation, forecasting and ongoing account development.
• Drive service excellence and continuous improvement initiatives.
• Identify opportunities for account growth and increased customer value.

Skills

Account management

Stakeholder engagement

Commercial acumen

Multi-project coordination

Job description

Heathrow Airport/Slough/Hounslow/Hayes/Harlington/Longford/Staines-upon-Thames/London Borough of Hillingdon

Airside Operations Environment

A leading provider of equipment, site services and procurement solutions is looking to appoint a commercially focused Key Account Manager to support a high-profile infrastructure and operational environment in West London.

This is a unique opportunity for someone who understands the demands of working within complex operational sites and can build trusted relationships with stakeholders across project delivery, operations and procurement functions.

The Role

• Manage and develop a strategically important customer account operating in a safety‑critical environment.
• Act as the key interface between operational teams, suppliers and customer stakeholders.
• Coordinate equipment, materials and service requirements across multiple workstreams.
• Support project mobilisation, forecasting and ongoing account development.
• Drive service excellence, operational performance and continuous improvement initiatives.
• Identify opportunities for account growth and increased customer value.

What We're Looking For

• Experience within construction, plant hire, infrastructure, logistics, facilities management or industrial services.
• Strong account management and stakeholder engagement skills.
• Commercially astute with a proactive, solutions‑led approach.
• Ability to work effectively across multiple projects and operational teams.
• Experience managing complex or high‑profile customer accounts.

Why Consider This Opportunity?

• Opportunity to work on one of the UK's most significant operational environments.
• High‑profile customer exposure with genuine strategic account responsibility.
• Broad solution offering covering equipment, procurement and operational services.
• Joining a growing business that is investing heavily in customer experience and operational excellence.
• Significant scope for career progression and personal impact.