Key Account Manager - Heathrow

HSS ProService; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days holiday

Flexible and hybrid working

Healthcare Cashback Plan

Free onsite gym

Training and development opportunities

Perks platform discounts

Job summary

HSS ProService is seeking a Key Account Manager to oversee day-to-day delivery for Heathrow projects and key contractor accounts. You will coordinate plant, equipment, consumables and service needs across live operations, while building relationships with site teams and procurement stakeholders across the UK's largest airport programme.

The role emphasizes a consultative approach to account management, ownership of KPI/SLA performance, and collaboration with sales, operations, and supply chain

Qualifications

• Experience working at Heathrow Airport or Heathrow Operations - essential
• Background in construction, hire, utilities or industrial supply environments
• Strong understanding of major project operations and customer expectations
• Ability to manage multiple workstreams in a fast-paced environment
• Commercially aware, proactive and solutions-led mindset
• Comfort working both strategically and operationally from mobilisation to delivery on live sites
• Strong organisational skills with attention to detail
• Full UK driving licence

Responsibilities

• Managing day-to-day delivery across Heathrow projects and key contractor accounts, coordinating plant, equipment, consumables and service requirements across live operational environments
• Building strong working relationships with site teams, procurement leads and operational stakeholders across the UK's largest airport programme
• Conducting regular customer reviews and site visits to keep engagement strong and spot opportunities for growth
• Taking a consultative approach to account management, collaborating with sales, operations, procurement and supply chain
• Owning KPI, SLA and compliance performance, addressing inefficiencies to improve customer experience and commercial results
• Supporting project mobilisation - forecasting, planning, reporting and supply chain coordination

Skills

Stakeholder management

Communication skills

Project coordination

Problem solving

Job description

A typical day as a Key Account Manager

No two days look exactly the same here, and that’s part of what makes it work.

As a Key Account Manager, you’ll play a key part in keeping things moving for our customers, suppliers and The Pros around you. You’ll take ownership, solve problems properly, and work with people across the business to make things simpler, faster and better.

You’ll be trusted to get stuck in, make decisions, and see things through.

What you’ll be doing

• Managing day-to-day delivery across Heathrow projects and key contractor accounts, coordinating plant, equipment, consumables and service requirements across live operational environments

• Building strong working relationships with site teams, procurement leads and operational stakeholders across the UK's largest airport programme

• Conducting regular customer reviews and site visits to keep engagement strong and spot opportunities for growth

• Taking a consultative approach to account management, working closely with sales, operations, procurement and supply chain to deliver joined‑up solutions rather than working in silos

• Owning KPI, SLA and compliance performance, sorting operational inefficiencies at the root to improve both customer experience and commercial results

• Supporting project mobilisation - forecasting, planning, reporting and supply chain coordination to keep delivery on track

What you’ll bring

We’re looking for someone who knows how to get things done and works well with others to make it happen.

You don’t need to tick every single box, but you’ll likely bring:

• Experience working at Heathrow Airport or Heathrow Operations - this one's essential

• A background in construction, hire, utilities or industrial supply environments

• A strong understanding of major project operations and what customers expect from them

• Excellent stakeholder management and communication skills, with the ability to build trusted relationships on-site

• The ability to manage multiple workstreams and stay on top of things in a fast‑paced environment

• A commercially aware, proactive and solutions‑led mindset — you sort problems rather than passing them on

• Comfort working both strategically and operationally, from mobilisation through to project delivery on live sites

• Strong organisational skills with a sharp eye for detail

• A full UK driving licence

Most importantly, you’ll bring the mindset of a Pro:

• You take ownership

• You communicate clearly

• You work collaboratively

• You look for better ways to do things

• You see things through properly

What you’ll get back

25 days holiday plus bank holidays

Your birthday off every year to spend how you want

Healthcare Cashback Plan with money back on things like dentists, opticians and sports massages

Flexible and hybrid working

Free onsite gym at head office

Training and development opportunities to keep growing your skills and career

Discounts and cashback through our perks platform

Flexible benefits including Cycle to Work and Holiday Buy

What it’s like here

At HSS ProService, we’re here to take the friction out of hire.

We’ve built a smarter, faster way for businesses to get the tools, equipment and materials they need. We connect customers with trusted suppliers through one simple online marketplace.

But what really makes it work is our people. The Pros.

The ones who step in, solve problems, keep things moving and make life easier for customers and each other.

We use technology, teamwork and bold thinking to make things simpler, clearer and better every day.

The Pros here are Progress Makers, Professionals, Problem Solvers and Proud of the work they do. People who take ownership, back each other, speak honestly and keep things moving.

That means:

• Say it. Own it. See it through.

• Bring in the people power.

• Be straight, be clear.

• Recognise the graft.

No big egos. No overcomplicated processes. Just good people doing good work together.

Different Perspectives, One Platform

We’re not all the same, and that’s what makes us stronger.

Great ideas come from different people, different experiences and different ways of thinking.

Whether you’re starting out, changing careers or looking for your next move, if you’ve got the skills and the drive, we want to hear from you.

We’re on it. Together.
Always making it better.