Key Account Manager

Impact Recruitment Services; Northampton; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company car

Uncapped bonus

On-site parking

On-site gym

Structured onboarding and training

Job summary

Impact Recruitment Services in Northampton is partnering with an international business to appoint a Key Account Manager to own an established client base worth millions in annual revenue. You will nurture relationships, drive commercial growth and provide exceptional service.

This is a relationship-led role requiring you to manage existing accounts, identify opportunities to increase spend and collaborate with internal teams to deliver a seamless customer experience.

Qualifications

• Experience in Account Management or Customer Success
• Strong relationship-building and communication skills
• Commercially minded with ability to influence
• Excellent organisational skills and diary management
• Full UK driving licence

Responsibilities

• Managing and developing a portfolio of existing key accounts
• Building strong relationships with decision-makers and stakeholders
• Identifying opportunities to grow revenue and increase account spend
• Conducting regular customer meetings, both face-to-face and virtually
• Working closely with internal teams to ensure a seamless customer experience
• Supporting the onboarding and implementation of new customer contracts
• Maintaining accurate account plans, activity records and forecasts
• Resolving customer issues proactively and professionally

Skills

Account management

Relationship building

Commercial awareness

Organisation

Diary management

Job description

Key Account Manager

Northampton (South Region)

Permanent

£35,000 - £45,000 + Bonus + Company Car

Are you an experienced Account Manager who enjoys building genuine client relationships, spotting opportunities for growth and having the autonomy to manage your own portfolio?

We're working with a well-established, international business that supplies products and services to some of the UK's leading organisations across sectors including logistics, aviation and construction. Due to continued growth and internal progression, they're looking to appoint a Key Account Manager to take ownership of an established customer base worth around £4.5 million in annual revenue.

This is a relationship-led role focused on developing existing accounts, strengthening customer partnerships and identifying additional opportunities to increase spend and profitability.

The Role

You’ll inherit a portfolio of established customers and become their trusted point of contact, ensuring exceptional service whilst driving commercial growth.

Key responsibilities include:

• Managing and developing a portfolio of existing key accounts
• Building strong relationships with decision-makers and stakeholders
• Identifying opportunities to grow revenue and increase account spend
• Conducting regular customer meetings, both face-to-face and virtually
• Working closely with internal teams to ensure a seamless customer experience
• Supporting the onboarding and implementation of new customer contracts
• Maintaining accurate account plans, activity records and forecasts
• Resolving customer issues proactively and professionally

What We're Looking For

• Previous experience within Account Management, Customer Success or Relationship Management
• A natural relationship builder who enjoys spending time with customers
• Commercially minded with the confidence to challenge and influence when needed
• Strong organisational skills and the ability to manage your own diary
• Driven, ambitious and motivated to develop a long-term career
• Full UK driving licence
• Industry experience is not essential. Attitude, relationship-building skills and commercial awareness are far more important.

What's on Offer?

• Salary £35,000 - £45,000 depending on experience
• Uncapped bonus structure with OTE of £50,000+
• Company car
• Structured onboarding and training programme
• Free on-site parking
• On-site gym
• A supportive, collaborative culture where people genuinely enjoy what they do

This is an excellent opportunity for somebody looking to join a growing organisation that values long-term customer relationships and invests heavily in the development of its people.

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