Key Account Manager

Orion Electrotech; Marlow; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Private Medical

Dental Insurance

Flexible Hours

8% Matched Pension

Job summary

Orion Electrotech is seeking a proactive Key Account Manager to act as the primary operational contact for a portfolio of high-value customers. You will ensure order fulfilment, coordinate with Supply Chain, Operations, Engineering and Sales, and drive growth opportunities while maintaining exceptional service levels.

The role requires experience in key account management within a fast-paced manufacturing environment, excellent communication, and strong stakeholder management.

Qualifications

• Experience in Key Account Management or related roles.
• Experience in fast-paced manufacturing environments (Aerospace, Defence, Automotive, Medical Devices, Pharma).
• Excellent communication and stakeholder management skills.
• Strong commercial awareness and customer-focused mindset.

Responsibilities

• Build and maintain strong relationships with key customer accounts.
• Manage customer order books, forecasts, and delivery expectations.
• Coordinate cross-functional teams to ensure on-time delivery performance.
• Lead customer review meetings and performance discussions.
• Monitor key account KPIs and present account performance data.
• Support quotation activities and ensure customer requirements are captured.
• Resolve customer issues proactively and drive continuous improvement initiatives.
• Manage risks relating to product changes, supply challenges, and order fulfilment.

Skills

Key account management

Customer service

Cross-functional collaboration

Stakeholder management

Order fulfilment

Job description

Private Medical | Dental Insurance | Flexible Hours | 8% Matched Pension

Are you a customer-focused professional with a passion for building strong relationships, managing complex accounts, and delivering exceptional service? We're partnering with a leading engineering and manufacturing business that is looking to appoint a driven Key Account Manager to act as the primary operational contact for a portfolio of high-value customers.

Key Account Manager

The Role

As a Key Account Manager, you'll play a pivotal role in ensuring customer satisfaction, managing order fulfilment, coordinating with internal teams, and driving operational excellence. Acting as the voice of the customer, you'll work closely with Supply Chain, Operations, Engineering, and Sales to ensure commitments are met and opportunities for growth are identified.

Key Account Manager

Key Responsibilities

• Build and maintain strong relationships with key customer accounts.
• Manage customer order books, forecasts, and delivery expectations.
• Coordinate cross-functional teams to ensure on-time delivery performance.
• Lead customer review meetings and performance discussions.
• Monitor key account KPIs and present account performance data.
• Support quotation activities and ensure customer requirements are accurately captured.
• Resolve customer issues proactively and drive continuous improvement initiatives.
• Manage risks relating to product changes, supply challenges, and order fulfilment.

Key Account Manager

What We're Looking For

• Previous experience in Key Account Management, Customer Service, Sales Operations, or Account Coordination.
• Experience working within a fast-paced manufacturing environment is essential (Aerospace, Defence, Automotive, Medical Devices, Pharma etc.).
• Able to work under pressure and spin multiple plates at a time.
• Strong commercial awareness and customer-focused mindset.
• Excellent communication and stakeholder management skills.