Key Account Manager - Heathrow Airport

Mercury-Hampton-Ltd; Greater London; On-site; GBP 60,000 - 70,000; Full time

Job summary

Mercury-Hampton-Ltd is seeking a commercially focused Key Account Manager to support a major infrastructure account in West London, including Heathrow airside/landside operations. You will act as the primary interface between operational teams, suppliers and client stakeholders, coordinating equipment, materials and services across multiple workstreams.

The role requires strong account management, stakeholder engagement and a proactive, solutions-led approach, with opportunity for growth across

Qualifications

• Experience in construction, infrastructure, or industrial services.
• Strong account management and stakeholder engagement skills.
• Commercially astute with a proactive, solutions-led approach.

Responsibilities

• Manage and develop a strategically important customer account in a safety-critical environment.
• Act as the key interface between operational teams, suppliers and customer stakeholders.
• Coordinate equipment, materials and service requirements across multiple workstreams.
• Support project mobilisation, forecasting and ongoing account development.
• Drive service excellence, operational performance and continuous improvement initiatives.
• Identify opportunities for account growth and increased customer value.

Skills

Account management

Stakeholder engagement

Commercial awareness

Multi-project coordination

Job description

Key Account Manager - Major Infrastructure Account - Airside/Landside

£60,000/£70,0000+ OTE + Car + Bonus

Heathrow Airport/Slough/Hounslow/Hayes/Harlington/Longford/Staines-upon-Thames/London Borough of HillingdonAirside Operations Environment

A leading provider of equipment, site services and procurement solutions is looking to appoint a commercially focused Key Account Manager to support a high-profile infrastructure and operational environment in West London.

This is a unique opportunity for someone who understands the demands of working within complex operational sites and can build trusted relationships with stakeholders across project delivery, operations and procurement functions.

The Role

• Manage and develop a strategically important customer account operating in a safety-critical environment.
• Act as the key interface between operational teams, suppliers and customer stakeholders.
• Coordinate equipment, materials and service requirements across multiple workstreams.
• Support project mobilisation, forecasting and ongoing account development.
• Drive service excellence, operational performance and continuous improvement initiatives.
• Identify opportunities for account growth and increased customer value.

What We're Looking For

• Experience within construction, plant hire, infrastructure, logistics, facilities management or industrial services.
• Strong account management and stakeholder engagement skills.
• Commercially astute with a proactive, solutions-led approach.
• Ability to work effectively across multiple projects and operational teams.
• Experience managing complex or high-profile customer accounts.

Essential Requirement

• Must hold a current Heathrow Airside Pass or have very recent Heathrow Airside experience and be eligible for immediate airside clearance.
• Knowledge of Heathrow operations and working within a secure airport environment is highly desirable.

Why Consider This Opportunity?

• Opportunity to work on one of the UK's most significant operational environments.
• High-profile customer exposure with genuine strategic account responsibility.
• Broad solution offering covering equipment, procurement and operational services.
• Joining a growing business that is investing heavily in customer experience and operational excellence.
• Significant scope for career progression and personal impact.