Strategic Key Account Manager – Infrastructure & Ops (London)

Mercury Hampton; Slough; On-site; GBP 65,000 - 90,000; Full time

Job summary

Mercury Hampton is seeking a commercially focused Key Account Manager to support a high-profile infrastructure and operational environment in West London. The role involves managing a strategically important customer account and acting as the interface between operational teams, suppliers, and customer stakeholders.

You will coordinate equipment, materials and services across multiple workstreams, support mobilisation and forecasting, and drive service excellence and continuous improvement

Qualifications

• Experience in construction, plant hire, infrastructure or industrial services.
• Strong account management and stakeholder engagement skills.
• Commercially astute with proactive, solutions-led approach.

Responsibilities

• Manage and develop a strategically important customer account in a safety-critical environment.
• Coordinate equipment, materials and service requirements across multiple workstreams.
• Support project mobilisation, forecasting and ongoing account development.
• Drive service excellence and continuous improvement initiatives.
• Identify opportunities for account growth and increased customer value.

Skills

Account management

Stakeholder engagement

Commercial acumen

Multi-project coordination

Job description

Mercury Hampton is seeking a commercially focused Key Account Manager to support a high-profile infrastructure and operational environment in West London. The role involves managing a strategically important customer account and acting as the interface between operational teams, suppliers, and customer stakeholders.

You will coordinate equipment, materials and services across multiple workstreams, support mobilisation and forecasting, and drive service excellence and continuous improvement