Key Account Manager

Forterra Building Products Ltd; Northampton; Remote; GBP 52,000 - 76,000; Full time

Job summary

Forterra Building Products Ltd is seeking a commercially focused Key Account Manager to own strategic relationships with major national housebuilders and construction clients.

You will shape account plans, drive growth, and lead negotiations, pricing and framework agreements across a national portfolio while collaborating with Finance, Technical, Design, Innovation, Sustainability and CX teams to deliver value and strong margins.

Qualifications

• Proven success managing and growing key customer accounts.
• Experience identifying new business opportunities and profitable growth.
• Strong commercial acumen with a track record of revenue and margin targets.
• Excellent relationship-building and stakeholder management skills.
• Ability to influence senior decision-makers.
• Strategic mindset with ability to develop long-term account plans.
• Strong negotiation and commercial decision-making capability.
• Highly organised with excellent attention to detail.
• Resilient, adaptable in a fast-paced commercial environment.
• Self-motivated, proactive and autonomous.
• Strong Microsoft Office skills.
• Full UK driving licence.

Responsibilities

• Own a portfolio of key builder accounts and develop strategic plans.
• Deliver revenue, margin and growth targets across your customer portfolio.
• Develop and implement strategic account plans aligned to Forterra's growth ambitions.
• Build trusted relationships with senior stakeholders across procurement, technical, commercial, construction and regional leadership teams.
• Drive profitable growth through pricing strategies, contract management and negotiations.
• Manage framework agreements, rebates and fixed-price contracts to maximise value.
• Identify new business opportunities through market intelligence and customer insight.
• Lead strategic account reviews to monitor performance and opportunities.
• Collaborate with Finance, Technical, Design, Innovation, Sustainability and CX teams.
• Gather customer forecasts and pipeline to support production planning and supply chain.
• Represent Forterra professionally at meetings and events nationwide.

Skills

Key account management

Business development

Relationship management

Strategic planning

Negotiation

Stakeholder management

Autonomous working

Driving licence

Education

Sales or business qualification

Tools

MS Office

Job description

Contract Type: Permanent, Full-Time

Hours: 40 per week, Monday - Friday

Location: Field Based

We're looking for an ambitious, commercially focused Key Account Manager to join our Commercial Team and take ownership of some of our most important customer relationships. This is an opportunity to influence strategic decisions, drive growth across major national accounts, and play a pivotal role in delivering Forterra's commercial ambitions.

If you're passionate about building trusted partnerships, unlocking opportunities and delivering tangible business results, we'd love to hear from you.

About the role

As a Key Account Manager, you'll be at the heart of our commercial strategy.

You’ll work closely with some of the UK's leading housebuilders and construction businesses, collaborating with senior decision-makers to understand their challenges, support their growth plans and position Forterra as their partner of choice.

This is more than account management. It's about creating strategic value, influencing outcomes and building partnerships that deliver sustainable, profitable growth for both our customers and Forterra.

Key Responsibilities

You’ll take ownership of a portfolio of key builder accounts, developing and executing strategic plans that strengthen relationships, drive performance and create long-term value.

• Delivering ambitious revenue, margin and growth targets across your customer portfolio.
• Developing and implementing strategic account plans aligned to both customer objectives and Forterra's growth ambitions.
• Building trusted relationships with senior stakeholders across procurement, technical, commercial, construction and regional leadership teams.
• Driving profitable growth through effective pricing strategies, contract management and commercial negotiation.
• Managing framework agreements, sole-supply arrangements, rebates and fixed-price contracts to maximise value and performance.
• Identifying new business opportunities through market intelligence, competitor analysis and customer insight.
• Leading strategic account reviews to monitor performance, identify opportunities and strengthen partnerships.
• Working collaboratively with internal teams including Finance, Technical, Design, Innovation, Sustainability and Customer Experience to deliver exceptional outcomes.
• Gathering customer forecasts and pipeline intelligence to support effective production planning and supply chain optimisation.
• Acting as a trusted advisor by understanding industry trends, regulatory developments and evolving customer requirements.
• Leveraging expertise in Part L, Future Homes Standards and industry regulations to support customer decision-making and specification opportunities.
• Maintaining accurate account plans, forecasts and pipeline data to support strategic business decisions.
• Representing Forterra professionally at customer meetings, industry events and key stakeholder engagements nationwide.

This role involves national travel and occasional overnight stays.

About you

We are looking for someone who has:

Essential Experience & Skills

• Proven success managing and growing key customer accounts.
• Experience identifying new business opportunities and delivering profitable growth.
• Strong commercial acumen with a track record of delivering revenue and margin targets.
• Excellent relationship-building and stakeholder management skills.
• Ability to influence and engage stakeholders at all levels, including senior decision-makers.
• Strategic mindset with the ability to develop and execute long-term account plans.
• Strong negotiation and commercial decision-making capability.
• Highly organised with excellent attention to detail.
• Resilient, adaptable and able to perform in a fast-paced commercial environment.
• Self-motivated, proactive and comfortable working autonomously.
• Strong Microsoft Office skills.
• Full UK driving licence.

Desirable

• Sales or business qualification

We don't expect you to tick every box. If you bring the mindset, curiosity and drive to make an impact, we'd love to hear from you. We value diverse experiences, fresh perspectives and individuals who are ready to make a meaningful impact