Associate Account Manager

Forterro; Tewkesbury; On-site; GBP 25,000 - 32,000; Full time

Job summary

Forterro is seeking an Associate Account Manager to support a portfolio of customers using our industry-leading software solutions. You will work closely with experienced Account Managers, build relationships with clients, and identify opportunities to help customers maximise value from their software investments.

Ideal candidates have experience in customer-facing roles, enjoy speaking with customers, and are eager to develop a career in software sales and account management.

Qualifications

• Experience in a customer-facing commercial role.
• Strong communication and relationship-building skills.
• Confident speaking with customers by phone, video and in person.
• Proactive approach and ability to create opportunities through engagement.
• Commercial awareness and interest in sales and account management.
• Good organisational skills and attention to detail.

Responsibilities

• Support a portfolio of customers and build relationships to maximise value from Forterro software.
• Identify opportunities for additional products, services and functionality.
• Respond to customer inquiries and proactively engage to improve retention and account growth.
• Develop towards taking on greater commercial responsibility and ownership of accounts.

Skills

Customer-facing

Communication

Relationship-building

Phone/video/in-person

Proactive

Commercial awareness

Organisation

Needs analysis

CRM familiarity

Tools

Pipedrive CRM

Job description

Associate Account Manager

Department: Sales

Employment Type: Permanent

Location: UK, Tewkesbury

Description

Build Your Career in Software Sales at Forterro

Forterro is looking for an Associate Account Manager to join our team and support a portfolio of customers using our industry-leading software solutions.

This role is ideal for someone who has experience in a customer-facing or sales position and wants to develop a career in account management. You'll work closely with experienced Account Managers, take ownership of customer relationships, and play a key role in helping customers get the most value from their software investment.

We're looking for someone who enjoys speaking with customers, spotting commercial opportunities and is willing to pick up the phone and make things happen.

Why Forterro? Founded in 2012, Forterro has grown into a leading provider of software for industrial businesses. Today, more than 2,500 employees across 40+ locations support over 13,000 customers worldwide.

Our software is built specifically for the industries we serve, helping manufacturers improve efficiency, streamline operations and compete more effectively. With established teams across Europe's leading manufacturing economies and a growing international presence, Forterro offers the scale of a global organisation alongside the expertise of specialist software businesses.

For ambitious people, Forterro offers genuine career progression, development and the chance to work with customers that rely on our software every day to run their businesses.

About the Role

You'll support customers using LogiKal, the leading software solution for designing, calculating and manufacturing windows, doors and curtain walls, and Quotila, Forterro's cloud-based sales and quotation platform for the fenestration industry.

The majority of your time will be spent working with existing customers. You'll build relationships, understand their business needs and identify ways they can benefit from additional products, services and functionality.

Alongside responding to customer enquiries, you'll proactively engage with customers, uncover commercial opportunities and contribute to customer retention and account growth.

This role has been created as a stepping stone into Account Management, with a clear path towards managing your own portfolio of customers and taking on greater commercial responsibility.

What We're Looking For

You might currently work in internal sales, business development, customer success, customer service, sales support or a similar commercial role and be looking for your next step.

Essential

• Experience in a customer-facing commercial role.
• Strong communication and relationship-building skills.
• Confidence speaking with customers by phone, video and in person.
• A proactive approach and the willingness to create opportunities through customer engagement.
• Commercial awareness and an interest in sales and account management.
• Strong organisational skills and attention to detail.
• The ability to understand customer needs and identify ways to add value.
• Comfortable working with different teams across a business.
• A genuine interest in developing a career in software sales.

Desirable

• Experience in software, SaaS or technology sales.
• Exposure to account management, customer success or pipeline management.
• Experience running customer meetings, reviews or presentations.
• Familiarity with consultative sales techniques.
• Experience using CRM platforms such as Pipedrive.
• Knowledge of manufacturing, ERP, estimating or production software.

What Success Looks Like

You'll build trusted relationships with customers, consistently identify commercial opportunities and develop the skills required to manage your own accounts.

Over time, you'll take on greater responsibility for customer retention, revenue growth and account ownership, supported by experienced colleagues and a structured development path into a full Account Manager position.

If you're motivated by building relationships, developing commercial skills and progressing your sales career within a successful software business, we'd like to hear from you.