Key Account Manager

Spencer Richardson; East Midlands; On-site; GBP 55,000 - 75,000; Full time

Job summary

Spencer Richardson is seeking a Senior Key Account Manager to own a national partnership with a major Tier 1 contractor. You will lead strategic account development, manage cross-functional relationships across procurement, commercial and operations, and drive growth across multiple infrastructure projects nationwide.

You will identify opportunities within existing and upcoming projects, align with safety and sustainability priorities, and ensure delivery excellence through depots and field

Qualifications

• Experience managing strategic accounts within plant hire, construction, infrastructure, civils or related sectors.
• Strong relationships within Tier 1 contractor environments.
• Proven ability to grow existing accounts and identify new opportunities.

Responsibilities

• Act as the primary point of contact for a major Tier 1 contractor.
• Build and maintain relationships with procurement, commercial, project and site teams.
• Attend client meetings, site visits, framework reviews and performance meetings.
• Understand the client’s priorities and develop growth plans to increase revenue.
• Drive account growth while protecting margins.

Skills

Strategic account management

Tier 1 relationships

Commercial growth

Negotiation

Stakeholder management

Operational delivery

Job description

Key Account Manager | National | Major Infrastructure Projects

We're supporting a leading UK construction and plant hire business in the search for an experienced Key Account Manager to take ownership of one of its most important strategic partnerships.

This is a high-impact role focused on developing and expanding an established relationship with a major Tier 1 contractor. You'll be responsible for identifying opportunities across existing and future projects, strengthening stakeholder relationships at every level, and driving significant commercial growth across the account.

If you have experience working with Tier 1 contractors, major infrastructure projects, and know how to build long-term partnerships that deliver real commercial results, we'd love to hear from you.

What you'll be doing

Strategic Account Management

• Act as the primary point of contact for a major Tier 1 contractor
• Build and maintain relationships with procurement, commercial, project and site teams
• Attend client meetings, site visits, framework reviews and performance meetings
• Understand the client's operational, commercial, safety and sustainability priorities
• Develop and execute account growth plans to increase market share and revenue

Commercial Growth

• Identify and convert opportunities across existing and upcoming projects
• Drive increased plant utilisation and service penetration across the account
• Support framework agreements, tenders and commercial negotiations
• Balance revenue growth with margin protection

Operational Delivery

• Work closely with depots, transport, service and operations teams
• Ensure exceptional service standards across all projects
• Resolve operational issues quickly and effectively
• Support the successful delivery of major infrastructure projects nationwide

Performance & Reporting

• Monitor revenue, margin, utilisation and service KPIs
• Produce account reviews, forecasts and pipeline reports
• Manage commercial queries, disputes and off-hire matters
• Identify areas for continuous improvement and added value

What you'll bring

• Experience managing strategic accounts within plant hire, construction, infrastructure, civils or related sectors
• Strong relationships within Tier 1 contractor environments
• Proven ability to grow existing accounts and identify new opportunities
• Excellent commercial, negotiation and stakeholder management skills
• Strong understanding of operational delivery and customer service within a project environment
• A proactive, solutions-focused and relationship-led approach

This isn't just another account management role. It's an opportunity to shape a key national partnership, influence commercial strategy, and play a central role in some of the UK's largest infrastructure projects.