National Account Manager

Thegrowthconsultants; Watford; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Performance-related bonus

Hybrid working environment

Job summary

Thegrowthconsultants is seeking an experienced National Account Manager to own a portfolio of key accounts in the waste, recycling and environmental services sector, driving retention, growth and long-term partnerships.

Reporting to the senior leadership, you will manage multi-site customers, lead reviews, negotiations and cross-sell opportunities while aligning sustainability and ESG goals with client objectives.

Qualifications

• Experience within the waste management, recycling, resource management or closely aligned environmental services sectors.
• Proven track record in account management and customer relationships.
• Strong commercial awareness and contract renewals experience.

Responsibilities

• Managing and developing strategic customer relationships.
• Conducting regular customer reviews and business planning meetings.
• Delivering account growth through cross-sell and upsell opportunities.
• Managing contract renewals, pricing reviews and negotiations.
• Identifying opportunities across customer sites and regions.
• Working collaboratively with operational teams to ensure service excellence.
• Monitoring commercial performance, margin and customer satisfaction.
• Supporting customers with sustainability and ESG-related initiatives.

Skills

Waste sector experience

Account management

Commercial negotiations

Travel readiness

Job description

Are you an experienced Account Manager who understands the complexities of the waste, recycling or wider environmental services sector?

We're partnering with a growing and highly respected organisation that is looking to appoint a National Account Manager to take ownership of a portfolio of key accounts, ensuring exceptional customer retention, sustainable growth and long-term strategic partnerships.

This is a fantastic opportunity for someone who enjoys building strong client relationships, identifying growth opportunities and influencing commercial outcomes across a diverse customer base.

The Role

Reporting into the senior leadership team, you'll be responsible for managing and developing a portfolio of national customers, ensuring they receive an outstanding level of service whilst driving revenue growth and profitability.

You'll work closely with customers to understand both their operational and sustainability objectives, helping them deliver improvements, efficiencies and long-term value.

Key responsibilities include:

• Managing and developing strategic customer relationships
• Conducting regular customer reviews and business planning meetings
• Delivering account growth through cross-sell and upsell opportunities
• Managing contract renewals, pricing reviews and negotiations
• Identifying opportunities across customer sites and regions
• Working collaboratively with operational teams to ensure service excellence
• Monitoring commercial performance, margin and customer satisfaction
• Supporting customers with sustainability and ESG-related initiatives

The successful individual will be responsible for growing and retaining key accounts through structured account development plans, customer reviews, innovation initiatives and long-term growth strategies.

About You

We're keen to speak with individuals who have:

Experience within the waste management, recycling, resource management or closely aligned environmental services sectors

A proven track record in account management, customer success or commercial relationship management

Strong commercial awareness and experience managing contract renewals and negotiations

The ability to build relationships with stakeholders at multiple levels

Excellent organisational and planning skills

A full UK driving licence and willingness to travel across Norfolk, Suffolk and the South Coast region

Experience managing larger multi-site customers within waste, recycling, facilities management, industrial services or environmental services would be highly advantageous.

What's On Offer?

• Performance-related bonus
• Hybrid and autonomous working environment
• Opportunity to join a growing organisation with ambitious plans

If you're currently working within the waste or recycling sector and are looking for a role where you can genuinely influence customer success, commercial growth and sustainability outcomes, we'd love to hear from you.