Key Account Manager

The Mill; Bournemouth; Vor Ort; GBP 40.000 - 70.000; Vollzeit

Zusammenfassung

The Mill in Bournemouth is seeking a commercially minded Key Account Manager to retain and grow an established customer portfolio in the waste management and recycling sector. You will manage relationships with internal teams to resolve issues, improve service delivery, and drive profitability.

Ideal candidates have proven account management or B2B sales experience, strong communication, and a proactive, results-driven approach.

Qualifikationen

• Proven experience in account management or B2B sales.
• Experience in waste management or related industry (desirable).
• Excellent communication and relationship-building skills.
• Strong commercial awareness including pricing and profitability.
• Ability to identify growth opportunities and develop clients.
• Good organisational, numerical, and analytical skills.
• Confident handling customer complaints and difficult conversations.
• Proficiency with CRM systems and Microsoft Office.

Aufgaben

• Conduct regular customer meetings and site visits to review performance and opportunities.
• Develop account plans to support retention, renewals, and revenue growth.
• Identify opportunities to introduce additional waste management and recycling services.
• Work towards revenue, growth, and gross profit targets.
• Review pricing and account profitability to maintain margins.
• Prepare quotations and communicate pricing changes professionally.
• Identify at-risk accounts and protect existing business.
• Manage customer enquiries, complaints, and service issues to resolution.
• Collaborate with operations teams and suppliers to meet requirements.
• Maintain accurate customer records, contracts, and CRM updates.
• Monitor account performance and report on growth opportunities and retention risks.

Kenntnisse

Account management

CRM proficiency

Communication skills

Pricing awareness

Relationship building

Analytical skills

Negotiation

Tools

CRM systems

Microsoft Office

Jobbeschreibung

As a Key Account Manager, you will focus on retaining and growing existing accounts, introducing additional services, and ensuring customers receive a high standard of service. Working closely with internal teams, you will resolve issues, improve service delivery, and maximise account profitability. Manage and develop relationships with an established customer portfolio.

• Conduct regular customer meetings and site visits to review performance and identify opportunities
• Develop account plans to support customer retention, renewals, and revenue growth
• Identify opportunities to introduce additional waste management and recycling services
• Work towards agreed revenue, growth, and gross profit targets
• Review customer pricing and account profitability to maintain commercial margins
• Prepare quotations and communicate pricing changes professionally
• Identify at-risk accounts and take action to protect existing business
• Manage customer enquiries, complaints, and service issues through to resolution
• Work with operational teams and suppliers to meet customer requirements
• Maintain accurate customer records, contracts, and CRM updates
• Monitor account performance and report on growth opportunities and retention risks

This role will suit you if you have

We are seeking a commercially minded Key Account Manager to manage and develop relationships with an established customer portfolio within the waste management and recycling sector.

This is an excellent opportunity for an experienced account manager or B2B sales professional who enjoys building long-term relationships, identifying growth opportunities, and delivering excellent customer service.

• Proven experience in account management, customer relationship management, or B2B sales
• Waste management or related industry experience (desirable)
• Excellent communication and relationship-building skills
• Strong commercial awareness, including pricing, revenue, and profitability
• The ability to identify opportunities to grow accounts and develop customer relationships
• Good organisational, numerical, and analytical skills
• Confidence handling customer complaints and challenging conversations
• Competence using CRM systems and Microsoft Office
• A proactive, self-motivated, and results-driven approach

The opportunity to manage and grow an established customer portfolio

• A commercially focused role with opportunities to drive business growth
• The chance to build long-term customer relationships within the waste management and recycling sector