Strategic Key Account Manager - Waste Management Growth

The Mill; Bournemouth; On-site; GBP 40,000 - 70,000; Full time

Job summary

The Mill in Bournemouth is seeking a commercially minded Key Account Manager to retain and grow an established customer portfolio in the waste management and recycling sector. You will manage relationships with internal teams to resolve issues, improve service delivery, and drive profitability.

Ideal candidates have proven account management or B2B sales experience, strong communication, and a proactive, results-driven approach.

Qualifications

• Proven experience in account management or B2B sales.
• Experience in waste management or related industry (desirable).
• Excellent communication and relationship-building skills.
• Strong commercial awareness including pricing and profitability.
• Ability to identify growth opportunities and develop clients.
• Good organisational, numerical, and analytical skills.
• Confident handling customer complaints and difficult conversations.
• Proficiency with CRM systems and Microsoft Office.

Responsibilities

• Conduct regular customer meetings and site visits to review performance and opportunities.
• Develop account plans to support retention, renewals, and revenue growth.
• Identify opportunities to introduce additional waste management and recycling services.
• Work towards revenue, growth, and gross profit targets.
• Review pricing and account profitability to maintain margins.
• Prepare quotations and communicate pricing changes professionally.
• Identify at-risk accounts and protect existing business.
• Manage customer enquiries, complaints, and service issues to resolution.
• Collaborate with operations teams and suppliers to meet requirements.
• Maintain accurate customer records, contracts, and CRM updates.
• Monitor account performance and report on growth opportunities and retention risks.

Skills

Account management

CRM proficiency

Communication skills

Pricing awareness

Relationship building

Analytical skills

Negotiation

Tools

CRM systems

Microsoft Office

Job description

The Mill in Bournemouth is seeking a commercially minded Key Account Manager to retain and grow an established customer portfolio in the waste management and recycling sector. You will manage relationships with internal teams to resolve issues, improve service delivery, and drive profitability.

Ideal candidates have proven account management or B2B sales experience, strong communication, and a proactive, results-driven approach.