Customer Success Manager

PULL UP LTD; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary with equity options

Flexible hybrid working arrangement

25 days annual leave + bank holidays

Commission on expansions

Free tickets to partner events

Job summary

PULL UP LTD is seeking a Customer Success Manager to support and guide event organizers. The ideal candidate will manage relationships, ensuring that clients derive maximum value from our platform.

This role demands at least 3 years of experience in customer success or account management, with strong communication and problem-solving skills. Benefits include a competitive salary, flexible hybrid working arrangements, and generous leave policies.

Qualifications

• 3+ years in customer success or account management required.
• Experience in managing multiple accounts simultaneously.
• Background in events or hospitality preferred.

Responsibilities

• Manage relationships with key event organizers.
• Onboard new customers and ensure successful adoption.
• Identify upsell and expansion opportunities.
• Gather customer feedback and advocate internally.
• Create customer education resources.

Skills

Customer success experience

Strong communication skills

Relationship building

Problem-solving mindset

Proactive approach

Tools

CRM tools

Support tools

Job description

About the Role

Help our event organizers succeed by providing exceptional support and guidance. You'll be the primary point of contact for key accounts, ensuring they get maximum value from our platform.

What You'll Do

• Manage relationships with key event organizers
• Onboard new customers and ensure successful adoption
• Identify upsell and expansion opportunities
• Gather customer feedback and advocate internally
• Create customer education resources

What We're Looking For

• 3+ years in customer success or account management
• Strong communication and relationship‑building skills
• Problem‑solving mindset and proactive approach
• Experience with CRM and support tools
• Ability to manage multiple accounts simultaneously

Nice to Have

• Experience in events or hospitality industry
• Knowledge of ticketing platforms
• Experience with enterprise customers
• Data analysis skills

Benefits

• Competitive salary with equity options
• Flexible hybrid working arrangement
• 25 days annual leave + bank holidays
• Commission on expansions
• Free tickets to partner events