Justice Delivery Lead

Ministry of Justice; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

Ministry of Justice in Birmingham is seeking delivery managers to lead day-to-day operations at Birmingham Employment Tribunal or Birmingham County Court, directing EO managers and staff to deliver a customer-focused service.

You will coach teams, manage attendance, monitor performance, build strong relationships with stakeholders including the judiciary, and drive continuous improvement while working within the Civil Service standards.

Qualifications

• Proven ability to lead and develop teams.
• Experience delivering high-quality customer service.
• Ability to manage attendance and budgets.
• Strong communication and influencing skills.
• Ability to analyse data and inform decisions.

Responsibilities

• Lead Birmingham-based team of EO managers and staff.
• Ensure smooth daily operations and service delivery.
• Meet performance objectives within budget.
• Develop relationships with judiciary and stakeholders.

Skills

People management

Performance management

Stakeholder engagement

Communication skills

Data analysis

Job description

Ministry of Justice in Birmingham is seeking delivery managers to lead day-to-day operations at Birmingham Employment Tribunal or Birmingham County Court, directing EO managers and staff to deliver a customer-focused service.

You will coach teams, manage attendance, monitor performance, build strong relationships with stakeholders including the judiciary, and drive continuous improvement while working within the Civil Service standards.