23539 - Delivery Manager - Preston & Leyland

Ministry of Justice; Preston; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

HM Courts & Tribunals Service (HMCTS) in Preston/Leyland is seeking a Delivery Manager to lead a team, deliver a high-quality customer-focused service, and align local plans with national strategy. You will engage with judiciary, support agencies and court users to drive continuous improvement.

You will build effective team plans, monitor budgets, and ensure staff are trained and resourced to meet targets while resolving issues promptly and safely. Some hybrid working may be possible.

Qualifications

• Hands-on problem solver with ability to engage people at all levels.
• Collaborative and diplomatic approach to work.
• Confident communicator able to lead and develop a team.

Responsibilities

• Lead and motivate a team to meet operational needs and deliver a consistent customer-focused service.
• Develop local priorities aligned to regional/national plans and ensure targets are met.
• Manage complaints and escalate/correct actions within set timescales while ensuring H&S and IT compliance.

Skills

Team leadership

Customer service

Stakeholder management

Problem solving

Job description

23539 - Delivery Manager - Preston & Leyland

Proud to serve. Proud to keep justice going.

Our Delivery Managers play a critical role helping deliver justice. If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS).

About us

HMCTS is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

Your role

Leading your team, you’ll support your Operations Manager(s) to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service.

You’ll maintain positive and effective working relationships with the judiciary, supporting agencies, and user groupsand strive for continuous improvement to improve operational efficiency. You’ll need to be familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You’ll understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues.

About you

Are you a hands‑on problem solver with the ability to engage with people at all levels and deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you.

A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead your team and set local priorities and objectives aligned to national/regional strategies and plans. Driven by your enthusiasm to provide excellent customer service through your team, you’ll know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’ll be able to give direction and close support to Team Leaders to develop their team plans to form part of the overall business plan for the region. You’ll make sure that targets are met and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

Standard full time working hours are 37 hours per week.

HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Applications for part-time working will be considered however due to the nature of the role the minimum hours would be 30 hours per week over 5 days.