Junior Product Specialist - QA, Support & Docs (London)

kinship group; Greater London; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Central London office

No-BS team

Work-life balance

Job summary

Kinship in London is seeking a Junior Product Specialist who enjoys turning ideas into tangible software, testing features, and helping customers succeed. You’ll work with product, design, engineering, and support to ensure releases are polished and practical.

You’ll learn Revit and the AEC industry, provide technical support, and write clear documentation. This hands-on role fits someone who loves software and making workflows smoother while balancing a collaborative team culture.

Qualifications

• Some experience providing technical support, professionally or informally.
• Ability to explain technical concepts in plain English.
• Demonstrated ability to quickly learn and become proficient in new technologies.
• Bonus if you have exposure to architecture, engineering or construction fields.

Responsibilities

• Test new product features — from early concept to final QA.
• Answer customer help tickets, ensuring issues are resolved quickly.
• Write support content and documentation to help users succeed.
• Learn about Revit and the AEC industry.

Skills

Technical support experience

Clear English communication

Quick learner

AEC industry interest

Job description

Kinship in London is seeking a Junior Product Specialist who enjoys turning ideas into tangible software, testing features, and helping customers succeed. You’ll work with product, design, engineering, and support to ensure releases are polished and practical.

You’ll learn Revit and the AEC industry, provide technical support, and write clear documentation. This hands-on role fits someone who loves software and making workflows smoother while balancing a collaborative team culture.