Junior Product Specialist, Revit

kinship group; Greater London; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Central London office

No-BS team

Work-life balance

Job summary

Kinship in London is seeking a Junior Product Specialist who enjoys turning ideas into tangible software, testing features, and helping customers succeed. You’ll work with product, design, engineering, and support to ensure releases are polished and practical.

You’ll learn Revit and the AEC industry, provide technical support, and write clear documentation. This hands-on role fits someone who loves software and making workflows smoother while balancing a collaborative team culture.

Qualifications

• Some experience providing technical support, professionally or informally.
• Ability to explain technical concepts in plain English.
• Demonstrated ability to quickly learn and become proficient in new technologies.
• Bonus if you have exposure to architecture, engineering or construction fields.

Responsibilities

• Test new product features — from early concept to final QA.
• Answer customer help tickets, ensuring issues are resolved quickly.
• Write support content and documentation to help users succeed.
• Learn about Revit and the AEC industry.

Skills

Technical support experience

Clear English communication

Quick learner

AEC industry interest

Job description

Help us turn rough ideas into brilliant, rock solid features.

Hey there — we’re Kinship

We’re building the content management and project tracking platform for Revit that AEC firms actually want to use — because we’ve lived the pain ourselves. Our tools help architects, engineers, and BIM managers standardize libraries, track usage, and eliminate chaos.

We’re looking for a Junior Product Specialist to join our team in London. You’ll be the person who makes sure our tools don’t just look good, but actually work the way they should. From testing new features to uncovering hidden bugs, you’ll work with our engineers to help ensure every release is polished, dependable, and ready for real-world use.

You’ll also work closely with our customers to provide technical support and help them understand what Kinship can do and how to get the most out of it.

This is a hands‑on role for someone who loves software, enjoys digging into technical details, and wants to be involved in both product and people.

In this role, you will:

• Help test new product features — from early concept to final QA

• Answer customer help tickets, ensuring issues get resolved quickly and customers feel supported along the way

• Write support content and documentation to help people succeed with Kinship

• Learn all about Revit and the AEC industry

We think your background probably includes:

• Some experience providing technical support, whether professionally or simply as the most techie person people know

• Experience communicating technical concepts in plain English

• A demonstrated ability to quickly learn and become proficient in new technologies

• Bonus points if you have some previous exposure to the architecture, engineering or construction fields

You’re probably someone who:

• Is great at spotting the little things and loves making workflows smoother

• Can explain technical ideas clearly in writing

• Enjoys solving problems for users and figuring out what really works

• Loves learning about new technologies and applications

• Likes working across functions — from product and design to engineering and support

• Takes pride in making things clearer, faster, and better for others

What We Offer

• Competitive salary (£24,000-£28,000 per year)

• A beautiful, plant-filled office in central London (by Southwark tube station) and good coffee (obviously)

• A no‑BS team of people who love building great software together

• A company that believes in work‑life balance