Junior Manager

The Queen's Head; Salisbury; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

50% food discount

Birthday voucher

Monthly rewards

Annual Chickpea Awards Bash

Team trips and away days

Promotion opportunities

Training programmes

Wellbeing support

Job summary

The Queen's Head is seeking a Floor Manager to help lead the front-of-house team and deliver exceptional hospitality. You will work alongside the General Manager and AGM to set the standard, support staff development and ensure guests receive outstanding service.

We value leaders who take ownership, communicate clearly, and embody our hospitality ethos. This role offers clear progression, training, and opportunities to advance within Chickpea pubs.

Qualifications

• Strong leadership experience in hospitality and team management.
• Passion for guest experience and exceptional service.
• Excellent verbal and written communication.
• Ability to coach, motivate and develop Front of House staff.
• Owns problems and follows through to resolution.
• Commitment to Chickpea values and high standards.

Responsibilities

• Lead the floor and set the standard for brilliant hospitality.
• Make every guest feel welcome, valued and looked after.
• Support GM and AGM with day-to-day pub operations.
• Coach and develop the Front of House team.
• Foster a positive, energetic team culture.
• Lead by example and embody our values daily.
• Take ownership of service and drive consistent high standards.
• Support with training, inductions and future leaders.
• Handle pub responsibilities when required.

Skills

Leadership

Guest experience

Communication

Team development

Ownership

Hospitality

Job description

If you’re a natural leader who loves hospitality, takespride in the details and wants to build a genuine career in the industry, we’dlove to meet you.

The is one of Chickpea’s much-loved villagepubs — a place where warm welcomes, great food and attention to the littlethings make guests want to come back again and again.

We’re looking for a Floor Manager to join GM and AGM to playa key role in delivering exceptional hospitality while helping lead and developthe team.

Why this is different

This is a role for someone who wants to lead from the front.

Working alongside GM and AGM, you’ll be an important partof the management team — helping to set the standard, support the team and makesure every guest receives the kind of hospitality we’re proud of.

We’re looking for someone who genuinely lives the Chickpeavalues. Someone who notices the small things, cares about their team, takesownership and understands that great hospitality starts with great people.

You’ll have the opportunity to develop your leadershipskills, take on more responsibility and progress your career within Chickpea.

What you’ll do

• Leadthe floor and set the standard for brilliant hospitality
• Makeevery guest feel welcome, valued and looked after
• SupportJoe and Alice with the day-to-day running of the pub
• Coach,support and develop the Front of House team
• Helpcreate a positive, energetic and supportive team culture
• Leadby example and demonstrate Chickpea’s values every day
• Noticethe small things and take action before they become big things
• Takeownership of service and help the team deliver consistently high standards
• Supportwith training, inductions and developing future leaders
• Takeresponsibility for the pub when required

What we’re looking for

• Anatural leader who enjoys bringing the best out of people
• Someonewho genuinely cares about hospitality and the guest experience
• Aconfident communicator who can inspire and support a team
• Someonewho leads by example and isn’t afraid to get stuck in
• Aperson who takes ownership and follows things through
• Someonewho lives the Chickpea values rather than simply knowing them
• Experiencein a supervisory or management role is preferred, but attitude, ambitionand leadership potential matter just as much

What you’ll get

• Youeatfrom the menuif you work six hours.
• Enjoy50%off foodat any of our pubs (Monday-Thursday).
• £100voucher on your Birthdayto spend at any of our places.
• Each monththere arerewards and giveaways.
• We celebrateand recognise milestones.
• 24/7supportavailable for your mental, physical and financial health.
• We hosttheAnnual Chickpea Awards Bash, to celebrate our teams.
• Team tripsand away days.
• Clearpromotion pathways.
• Trainingprogrammes built around you.

If you’re ready to take the next step in your hospitalitycareer, want to lead a brilliant team and have the ambition to progress,we’d love to hear from you.