General Manager

The Fleur De Lys; United Kingdom; On-site; GBP 51,000 - 62,000; Full time

Benefits offered by this job

Monthly £300 vouchers

Hop Training

Uncapped cash bonus

Staff meals on shift

50% food discount Mon-Thu

£100 birthday voucher

Annual awards bash

24/7 wellbeing support

Job summary

The Fleur De Lys in the United Kingdom seeks a hands-on General Manager to lead from the front, build a team, and set high standards daily. You’ll drive hospitality excellence, oversee operations, and nurture a thriving pub culture that makes guests feel looked after.

With P&L responsibility and a focus on growth, you’ll use local insights to maximise revenue, manage costs, and mentor a motivated team. The role offers a strong bonus structure and staff perks.

Qualifications

• Proven experience as a General Manager (or a high-performing Deputy ready to step up) within a high-volume, quality-led pub, bar, or restaurant.
• A commercially astute operator with a strong track record of delivering sales growth, controlling costs, and driving profitability.
• A confident leader who can build and inspire a team.
• A natural host with a passion for delivering standout guest experiences.
• Strong financial and operational acumen, with experience managing budgets, KPIs, and compliance.
• Resilient, ambitious, and driven, with the presence and credibility to lead from the front.

Responsibilities

• Leading from the front to deliver an exceptional, consistent guest journey that builds loyalty.
• Developing and retaining a high-performing team.
• Setting and driving standards across all areas.
• Holding full P&L responsibility.
• Using data, insight, and local knowledge to drive revenue, maximise opportunities, and grow the business.
• Overseeing all operational controls.
• Building strong community presence.
• Leading, coaching, and inspiring your team to exceed expectations.
• Continuously reviewing performance, identifying opportunities, and implementing improvements to drive the pub forward.

Skills

GM experience

Sales growth

Cost control

Leadership

Guest experience

Budgets

KPIs

Compliance

Job description

General Manager-

Salary OTE: Upto £56,250 + uncapped Cash Builder bonus

PUB BIO

This is a hands-onrole. You'll lead from the front, build a team that genuinely enjoys workingtogether, and set the standard every day. We're after a General Manager whotakes pride in running a proper pub. Someone who notices the little things,backs their team, and understands that great hospitality is about making peoplefeel looked after.

The good stuff –

• You'rerunning your pub, but you're also helping build Chickpea.
• Twice ayear, we take all our General Managers away together.
• Every GMreceives a £300 monthly voucher to spend across our pubs.
• Every GMwill receive Hop Training, bespoke to them.
• Up to 25%bonus.
• Unlimitedcash builder bonus.
• Youeatfrom the menuif you work six hours.
• Enjoy50%off foodat any of our pubs (Monday-Thursday).
• £100voucher on your Birthdayto spend at any of our places.
• Each monththere arerewards and giveaways.
• We celebrateand recognise milestones.
• 24/7supportavailable for your mental, physical and financial health.
• We hosttheAnnual Chickpea Awards Bash, to celebrate our teams.

Our mission –

At Chickpea,we're reimagining rural hospitality.

That meansbringing well-loved pubs back to life, serving honest food and decent booze,and creating places where locals, regulars and visitors all feel at home.

We'refounder-ownedand seven years in.Today, we run ten pubs across theSouthwest, butthe ideahasn'tchanged much since day one. Great pubs are builtbygreat people. We trust our people to make decisions, giving them room to grow,celebrating the good days and backing each other through the chaotic ones too.

What You’ll BeDoing

• Leadingfrom the front to deliver an exceptional, consistent guest journey that buildsloyalty.
• Developingand retaining a high-performing team.
• Settingand driving standards across all areas.
• Holdingfull P&L responsibility.
• Usingdata, insight, and local knowledge to drive revenue, maximise opportunities,and grow the business.
• Overseeingall operational controls.
• Buildingstrong community presence.
• Leading,coaching, and inspiring your team to exceed expectations.
• Continuouslyreviewing performance, identifying opportunities, and implementing improvementsto drive the pub forward.

What We’reLooking For

• Provenexperience as a General Manager (or a high-performing Deputy ready to step up)within a high-volume, quality-led pub, bar, or restaurant.
• Acommercially astute operator with a strong track record of delivering salesgrowth, controlling costs, and driving profitability.
• Aconfident leader who can build and inspire a team.
• Anatural host with a passion for delivering standout guest experiences.
• Strongfinancial and operational acumen, with experience managing budgets, KPIs, andcompliance.
• Resilient,ambitious, and driven, with the presence and credibility to lead from thefront.