Junior IT Support Technician

Prestige Recruitment Specialists; Hull and East Yorkshire; On-site; GBP 24,000 - 28,000; Full time

Job summary

A well-established organization in Hull and East Yorkshire is seeking a Junior IT Support Technician to provide first-line IT support within an ITIL-aligned service desk environment. This role is ideal for a motivated individual with strong communication skills and experience in customer service focused IT support. You will handle IT issues while working closely with users to enhance their experience. Opportunities for skill development in a collaborative team are available. Apply by sending your CV to the provided email.

Benefits

Supportive IT team

Opportunities for development

Exposure to various technologies

Qualifications

• 1–3 years’ experience in a customer-facing support role, ideally within a technology environment.
• Good working knowledge of Microsoft Windows (client devices).
• Strong interpersonal and communication skills with a customer service focus.

Responsibilities

• Provide first-line IT support to users across the business.
• Maintain accurate records of issues, actions taken, and resolutions.
• Adhere to agreed Service Level Agreements (SLAs).

Skills

Customer service focus

Problem-solving skills

Communication skills

Organizational skills

Flexibility

Tools

Microsoft Windows

Microsoft Exchange

Active Directory

Job description

Prestige Recruitment Specialists are working in partnership with our client, a well-established and forward-thinking organisation with a large internal customer base. Due to continued business requirements, our client is looking to appoint a Junior IT Support Technician to join their IT team based at Brandesburton, reporting directly to the Service Desk Manager.

This role offers an excellent opportunity for a customer-focused IT support professional to make an immediate impact while developing their technical skills within a structured, ITIL-aligned service desk environment.

The Role

The Junior IT Support Technician will be responsible for providing first-line IT support to users across the business, ensuring a high level of customer service is delivered at all times.

Working in line with ITIL principles, you will support the maintenance of IT policies, procedures, and service standards, while managing user expectations and supporting the organisation’s current and future IT requirements.

Key Responsibilities

• Acting as the first point of contact for all IT-related issues prior to escalation
• Providing support to users in person, over the phone, and via chat or email
• Capturing, recording, and resolving technical issues in a timely and professional manner
• Maintaining accurate records of issues, actions taken, and resolutions
• Taking ownership of user issues and seeing them through to completion where possible
• Adhering to agreed Service Level Agreements (SLAs)
• Maintaining the IT asset database, ensuring accurate records, cost control, and asset availability
• Supporting flexibility with varying day-shift patterns
• Assisting with and contributing to strategic IT projects as directed by the Service Desk Manager
• Identifying and reporting recurring issues or trends to support continuous improvement
• Completing additional ad hoc tasks as required

About You

Our client is seeking a highly motivated, customer-focused individual with a proactive approach and a genuine interest in IT support.

You will ideally demonstrate:

• Excellent interpersonal and communication skills with a strong customer service focus
• A hands-on, flexible, and proactive attitude with a willingness to learn
• Strong problem-solving skills and a methodical approach to issue diagnosis
• The ability to work well independently and as part of a team
• Strong organisational and time management skills
• Good working knowledge of Microsoft Windows (client devices)
• Understanding of Microsoft Exchange and Active Directory (Users and Computers)
• Experience supporting mobile devices and applications across Microsoft, Apple, and Android platforms (desirable)
• A full UK driving licence and access to your own transport
• 1–3 years’ experience in a customer-facing support role, ideally within a technology environment
• A people-oriented approach with the ability to build strong working relationships

Why Apply?

This is a great opportunity to join a supportive IT team within a stable and growing organisation. Our client offers exposure to a broad range of technologies, structured processes aligned to ITIL best practice, and the opportunity to develop both technical and customer service skills within a collaborative environment.

If you would like to apply for the above role, please send your cv to [e-mail]

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