Junior IT Support Engineer - FTC 12m

Animal Trust; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A veterinary organization in the United Kingdom is looking for an enthusiastic In-house IT Support Engineer to provide IT support for a 12-month fixed term. The role involves working with various teams to ensure technical needs are met, maintaining internal systems, and supporting hardware installations. Ideal candidates will have 1st/2nd line technical experience, basic Microsoft 365 administration skills, and the ability to communicate effectively. Travel to different locations may be required.

Qualifications

• Experience working on a service desk and administering Microsoft 365.
• Enthusiastic and eager to learn.

Responsibilities

• Providing IT support via phone, ticket system, or in person.
• Logging tickets and following them through to completion.
• Liaising between staff and 3rd party support.
• On-site hardware maintenance and replacement.
• Assisting with hardware installation at new sites.
• Maintaining IT documentation and keeping it up to date.

Skills

1st/2nd line technical experience

Basic Microsoft 365 administration

Experience using Microsoft Intune or other MDM platforms

Good working knowledge of Windows 11 support

Good understanding of computer networking

Education

CCNA/CCENT or equivalent networking qualification

CompTIA A+ or equivalent

Job description

Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We're currently seeking a flexible In‑house IT Support Engineer to support our continued growth for a fixed term of 12 months. As an IT Support Engineer, you would be responsible for working with our MSP to assist our clinical and non‑clinical staff with their technical needs, administering internal systems, ensuring documentation is up to date and accurate, and visiting our various locations to assist with troubleshooting and hardware installation. Your role would be to provide the technical support that's needed to ensure our Nurses and Vets can work quickly and efficiently, helping as many pets as possible. We are a small flexible team, so there would be ample opportunities to get involved with new and exciting projects and up‑skill into various technologies and platforms.

Key Responsibilities

• Providing IT support via phone, ticket system, or in person
• Logging tickets and following them through to completion
• Liaising between staff and 3rd party support
• On-site hardware maintenance and replacement
• Assisting with hardware installation at new sites
• Maintaining our digital asset register
• Maintaining IT documentation and keeping it up to date
• Assisting with projects and other learning opportunities

Our ideal candidate would be enthusiastic, eager to learn, able to assist our users in a calm and friendly manner, and have experience working on a service desk and administering Microsoft 365. Experience working in a medical or veterinary environment is beneficial but not mandatory.

Additional Requirements

• Hold a clean driving licence as travel will be required.
• Full clean driving licence and access to a car.
• Willing to travel to sites as needed.
• Strong written and verbal communication.
• Strong troubleshooting skills.

Skills & Experience

• 1st/2nd line technical experience
• Experience in basic Microsoft 365 administration
• Experience using Microsoft Intune or other MDM platforms
• Experience administering phone systems beneficial
• Good working knowledge of Windows 11 support
• Good understanding of computer networking (experience with Meraki beneficial)

Qualifications

• CCNA/CCENT or equivalent networking qualification
• CompTIA A+ or equivalent