Junior IT Support Engineer - 1st/2nd Line, Office-Based

R3vamp Limited; Thatcham; On-site; GBP 25,000 - 31,000; Full time

Job summary

R3vamp Limited in Thatcham is seeking an enthusiastic 1st/2nd Line Support technician to provide technical support to customers, resolve issues, and ensure high service standards.

You will communicate clearly, explain technical information to users with varying levels of knowledge, and work with colleagues to resolve problems. This role is office-based, five days a week, offering a grounding in IT support and opportunities to develop technical skills.

Qualifications

• Previous experience in IT support, technical support or a customer service role.
• Good communication and customer service skills.
• Friendly, patient and professional approach when dealing with customers.
• Natural problem-solver with an interest in technology and a willingness to learn.

Responsibilities

• Provide technical support to customers, helping resolve issues and ensuring high service standards.
• Answer customer queries, identify problems and help customers find suitable solutions.
• Explain technical information clearly to users with varying levels of knowledge and work with colleagues to resolve issues.

Job description

R3vamp Limited in Thatcham is seeking an enthusiastic 1st/2nd Line Support technician to provide technical support to customers, resolve issues, and ensure high service standards.

You will communicate clearly, explain technical information to users with varying levels of knowledge, and work with colleagues to resolve problems. This role is office-based, five days a week, offering a grounding in IT support and opportunities to develop technical skills.