IT Help Desk Specialist – Onsite Support

R3vamp; Thatcham; On-site; GBP 21,000 - 32,000; Full time

Job summary

R3vamp is seeking a friendly and motivated IT Support professional to join our team in the United Kingdom. You will provide technical support to customers, helping them resolve issues and ensuring a high standard of service throughout the process.

You will answer customer queries, identify problems and help customers find suitable solutions, explaining technical information clearly to users with varying levels of technical knowledge. This is an office-based role requiring five days in the office.

Qualifications

• Experience in IT support, technical support or customer service is preferred but not essential.
• Strong communication and customer service skills with a friendly, patient, professional approach.
• Natural problem-solver with an interest in technology and the ability to explain information clearly to others.
• Keen to learn new systems, develop technical knowledge and work with colleagues to resolve issues.
• Positive attitude and willingness to learn are keys to success in this role.

Responsibilities

• Provide technical support to customers and help them resolve issues while maintaining a high level of service.
• Answer customer queries, identify problems and assist customers in finding suitable solutions.
• Explain technical information in a clear and simple way for users with varying levels of technical knowledge.
• This is an office-based role with five days in the office each week.

Skills

Customer service

Communication

Problem solving

Technical curiosity

Job description

R3vamp is seeking a friendly and motivated IT Support professional to join our team in the United Kingdom. You will provide technical support to customers, helping them resolve issues and ensuring a high standard of service throughout the process.

You will answer customer queries, identify problems and help customers find suitable solutions, explaining technical information clearly to users with varying levels of technical knowledge. This is an office-based role requiring five days in the office.