1st Line Support Engineer

R3vamp Limited; Thatcham; On-site; GBP 25,000 - 31,000; Full time

Job summary

R3vamp Limited in Thatcham is seeking an enthusiastic 1st/2nd Line Support technician to provide technical support to customers, resolve issues, and ensure high service standards.

You will communicate clearly, explain technical information to users with varying levels of knowledge, and work with colleagues to resolve problems. This role is office-based, five days a week, offering a grounding in IT support and opportunities to develop technical skills.

Qualifications

• Previous experience in IT support, technical support or a customer service role.
• Good communication and customer service skills.
• Friendly, patient and professional approach when dealing with customers.
• Natural problem-solver with an interest in technology and a willingness to learn.

Responsibilities

• Provide technical support to customers, helping resolve issues and ensuring high service standards.
• Answer customer queries, identify problems and help customers find suitable solutions.
• Explain technical information clearly to users with varying levels of knowledge and work with colleagues to resolve issues.

Job description

1st/2nd Line Support

Thatcham

£28,000 per annum

Permanent

Your New Role

Our client are looking for a friendly and motivated individual to
join their team in an IT Support role. You will provide technical
support to customers, helping them resolve issues and ensuring
they receive a high standard of service throughout the process.
You will be responsible for answering customer queries,
identifying problems and helping customers find suitable
solutions. You will also explain technical information in a clear
and simple way, making sure customers feel supported regardless
of their level of technical knowledge. This is a great
opportunity for someone who enjoys helping people, has an
interest in technology and is keen to develop their technical
skills.

Ensuring Your Success

Ideally, you will have some previous experience in IT support,
technical support or a customer service role, although extensive
experience is not essential. You will have good communication and
customer service skills, with a friendly, patient and
professional approach when dealing with customers. You will be a
natural problem-solver with an interest in technology and the
confidence to explain information clearly to others. You will
also be keen to learn new systems, develop your technical
knowledge and work closely with colleagues to resolve issues. A
positive attitude and willingness to learn will be key to your
success in this position.

In Return

This is an excellent opportunity for someone looking to start or
develop their career in IT support. You will have the chance to
build your technical knowledge, gain valuable experience and
develop your customer service skills within a supportive team.
Please note that this is an office-based role, and you will be
required to work in the office five days a week.