IT Support Engineer

Cluett Reeve Ltd; Winchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Cluett Reeve Ltd in Winchester is seeking an IT Support Engineer to provide 1st, 2nd and 3rd line support for staff and clients across the company’s estate. You will troubleshoot hardware, software, and connectivity, manage user accounts in a hybrid Microsoft environment, and help deploy new technologies for efficiency.

The role requires at least 2 years of IT experience with Windows 10/11, Windows Server 2022, and Microsoft 365, plus a willingness to travel between sites and drive a car.

Qualifications

• Minimum 24 months IT experience with Windows 10/11, Windows Server 2022 and Microsoft 365 Cloud environments.
• Educated to at least A-Level standard and/or have a first degree in a science/engineering discipline.

Responsibilities

• Provides day-to-day IT support to staff, including troubleshooting hardware, software, and connectivity issues across the company's estate.
• Manages user accounts, permissions, mail and group policies within a Hybrid Microsoft environment (Active Directory, 365 Entra, 365 Exchange).
• Manages and supports IT infrastructure including servers (physical & virtual), storage, networking, and cloud services (Hyper-V, QNAP, NAKIVO, WASABI).
• Performs regular system updates, patch management, and data backups.
• Maintains IT asset inventories and configuration documentation.
• Performs system upgrades, migrations, and deployments of new technologies as required.
• Monitors and manages network and system security, including firewalls, antivirus, endpoint protection, and access control systems.
• Conducts regular security audits, risk assessments, and vulnerability scans.
• Responds to and investigates security alerts or incidents and implements corrective actions.

Skills

Windows 10/11

Windows Server 2022

Microsoft 365 Cloud

Networking concepts

Troubleshooting

Customer service

Clear communication

Security awareness

Education

A-Level or higher education in science/engineering

First degree in science/engineering

IT certifications advantageous

Tools

Active Directory

365 Entra

365 Exchange

Hyper-V

QNAP

NAKIVO

WASABI

Netwrix

PRTG

WatchGuard

Job description

IT Support Engineer - 1st/2nd/3rd Line

Location: Winchester

Salary: £30,000 - £40,000/annum

Job Summary

We are seeking a dedicated IT Support Engineer- 1st, 2nd and 3rd Line. This support role will be responsible for a supporting & maintaining the daily operation of our clients digital networks and assets (VOIP telephony - 3CX, mobile phones (Knox MDM), copiers, printers, workstations, servers, and software etc.) and provide 1st , 2nd and 3rd Line support to staff using our alerting systems (Netwrix, PRTG, Watchguard, etc). The role will also involve investigating, design, trial, and implementation of new technologies for efficiency, performance and outcomes that benefit both people and the business.

Responsibilities

Key Responsibilities - IT Operations

• Provides day-to-day IT support to staff, including troubleshooting hardware, software, and connectivity issues across the company's estate.
• Manages user accounts, permissions, mail and group policies within our Hybrid Microsoft environment ( Active Directory, 365 Entra, 365 Exchange etc.)
• Manage & Support the IT infrastructure including servers (physical & virtual), storage, networking, and cloud services.(Hyper-V, QNAP, NAKIVO, WASABI)
• Performs regular system updates, patch management, and data backups.
• Maintains IT asset inventories and configuration documentation.
• Perform system upgrades, migrations, and deployments of new technologies as and when required.
• Monitor and manage network and system security, including firewalls, antivirus, endpoint protection, and access control systems.
• Conducts regular security audits, risk assessments, and vulnerability scans.
• Responds to and investigates security alerts or incidents and implementing corrective actions.

Requirements

A minimum of 24 months of IT experience with a Windows 10/11, Windows Server 2022 and Microsoft 365 Cloud environments and/or recognised IT certifications.

If you have the relevant experience without certifications then you must be educated to at least A-Level standard and/or have a first degree in a science/engineering discipline.

• Proven experience as a 1st/2nd/3rd Line IT Support Engineer.
• A genuine enthusiasm for a career in IT support roles, including desktop support and help desk functions.
• Good knowledge or interest in computer networking concepts such as LAN, VPNs, firewalls, and operating systems
• A keen interest in troubleshooting software issues across various platforms and applications.
• Familiarity with basic hardware components including computer peripherals and hardware repair basics.
• Excellent communication skills with the ability to explain technical information clearly to non-technical users.
• Customer service-oriented attitude with a focus on resolving user issues efficiently.
• willing to learn security protocols and best practices in an organisational environment.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are advantageous but not essential.

Please note due to travelling between sites you must be able to drive and have access to a car.