IT Support Apprentice (Level 3)

Artek Mentorship; United Kingdom; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

Artek Mentorship is seeking an IT Support Apprentice in the United Kingdom. This role provides an opportunity to earn while gaining hands-on experience in IT, supporting various businesses, and achieving a Level 3 Information Communications Technician qualification.

You will offer IT support via multiple channels, resolve IT issues, and maintain system security. The ideal candidate should have an interest in IT, good communication skills, and a willingness to learn.

Responsibilities

• Provide IT support via phone, email, remote access, and in person.
• Log and resolve IT issues using a helpdesk system.
• Reset passwords, set up user accounts, and maintain system security.
• Install and update software (Windows, Microsoft Office, business apps).
• Build and maintain computers, printers, and office equipment.
• Support networks, Wi‑Fi, and internet connections.
• Learn cloud technologies and basic scripting.

Skills

Interest in IT and technology

Good communication skills

Customer service skills

Basic knowledge of Windows

Basic knowledge of Microsoft Office

Willingness to learn

Job description

Job type: Contractual

Work preference: hybrid

About the Role

Artek is recruiting an IT Support Apprentice on behalf of a UK IT services employer supporting over 200 businesses. This is a great opportunity to earn while you learn, gain hands‑on IT experience, and achieve a Level 3 Information Communications Technician qualification.

Key Responsibilities

• Provide IT support via phone, email, remote access, and in person.
• Log and resolve IT issues using a helpdesk system.
• Reset passwords, set up user accounts, and maintain system security.
• Install and update software (Windows, Microsoft Office, business apps).
• Build and maintain computers, printers, and office equipment.
• Support networks, Wi‑Fi, and internet connections.
• Learn cloud technologies and basic scripting.

Skills & Requirements

• Interest in IT and technology.
• Good communication and customer service skills.
• Basic knowledge of Windows and Microsoft Office.
• Willingness to learn and develop professionally.