Junior IT Infrastructure Engineer

Eurofins Food & Water Testing UK & IE; Wolverhampton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading analytical testing company in Wolverhampton seeks a Junior IT Infrastructure Engineer to provide IT support across various sites in the UK and Ireland. The ideal candidate will assist with IT infrastructure services, tackle hardware and software issues, and support end user devices. Essential qualifications include ITIL certification and experience in IT support roles, alongside a willingness to learn and grow professionally. This role offers the chance to develop valuable skills within a supportive team environment.

Benefits

Enhanced Annual Leave Entitlement

Company Pension Plan

Life Assurance Scheme (4 times annual salary)

Enhanced Maternity, Adoption and Paternity Schemes

Employee Assistance Programme 24/7 confidential

Health Cash Plan

Health and Wellbeing Programmes

Free parking

Worldwide career opportunities

Recognition for dedicated service and special life events

Qualifications

• ITIL Foundation or equivalent certification is required.
• Prior experience in a technical role is preferred.
• A strong desire to learn and adapt in a professional environment is essential.

Responsibilities

• Provide desk-side and remote IT support to users.
• Manage and progress incidents and service requests.
• Install and configure end user devices.

Skills

ITIL Foundation or equivalent certification

Relevant Microsoft or endpoint-related certification

Previous experience in an IT support or technical role

Exposure to structured IT service processes

Experience working as part of a team

Willingness to learn

Job description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.

Job Description

Working hours are Monday - Friday, 9am - 5pm.

Please note, this role will require regular travel across our Eurofins UK & Ireland sites.

As a Junior IT Infrastructure Engineer, you will provide IT Infrastructure support and delivery services to users and supported sites across the United Kingdom and Ireland, as part of a single, cross-border IT Infrastructure team.

This role supports the delivery of end user computer services and associated infrastructure, working under the guidance of more experienced engineers and in collaboration with the wider IT Infrastructure team and specialist regional or global teams as required.

The role provides an opportunity to build practical experience across the IT Infrastructure function, with progression of responsibility aligned to capability, experience and individual aspiration.

Main Duties

• Provide desk-side and remote IT support to users, diagnosing and resolving hardware, software and connectivity issues that fall within the post holders skills and experience.
• Provide basic local support for IT Infrastructure services and equipment, including end user devices, servers, VoIP telephony and network infrastructure, within defined scope and under supervision.
• Log, manage and progress Incidents and Service Requests.
• Raise Incidents, Requests or Change Requests for other teams or engineers.
• Install, configure and support end user devices and associated equipment (including PCs, laptops and peripherals).
• Support routine end user computer activities such as device builds, rebuilds and deployments.
• Support the management of end user device assets, including receiving, staging, issuing, tracking and decommissioning equipment.
• Create and maintain technical, operational and site documentation.

Qualifications

• ITIL Foundation or equivalent certification
• Relevant Microsoft or endpoint-related certification
• Previous experience in an IT support or technical role, or demonstrable practical aptitude for IT
• Exposure to structured IT service processes (incident, request or change)
• Experience working as part of a team in a professional or technical environment
• Willingness to learn

Additional Information

Benefits

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

• Enhanced Annual Leave Entitlement
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme 24/7 confidential
• Health Cash Plan
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities
• We also have in place rewards recognising the great work out employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We support your development!

Do you feel you dont match 100% of the requirements? Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!

Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.