Junior IT Helpdesk Apprentice - 1st Line Support

Community Integrated Care; Widnes; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Retail discounts

Holiday discounts

Cycle to work scheme

Travel discounts via benefits app

Employee Assistance Programme (24/7)

Job summary

Community Integrated Care is seeking a 1st Line Technical Support Apprentice to join our IT team at Widnes. This 21-month fixed-term contract offers hands-on IT experience and ongoing development, while supporting colleagues across one of the UK’s largest social care charities.

You’ll learn to troubleshoot, set up IT equipment, manage AD and Microsoft 365 profiles, and grow with on-the-job training managed through Riverside College.

Qualifications

• 4 GCSEs, including Maths and English at grades A-C / 9-4*
• Basic knowledge of Windows, Microsoft 365 and common computer applications
• A basic understanding of computer hardware, software and peripheral devices
• Good communication skills and the confidence to speak to people with different levels of technical knowledge
• A logical approach to solving problems
• Good organisation and time-management skills
• The ability to listen, ask questions and understand what someone needs
• A willingness to follow processes and learn from more experienced colleagues

Responsibilities

• Be a first point of contact for IT questions and technical issues
• Help colleagues resolve problems with computers, software, mobile devices and other equipment
• Log, manage and update support tickets through our IT Helpdesk
• Learn how to troubleshoot problems and find practical solutions
• Set up and configure new IT equipment
• Support the creation of user profiles across Active Directory, Microsoft 365 and other business applications
• Maintain accurate records of IT equipment and assets
• Provide friendly, professional advice to colleagues who have different levels of confidence with technology
• Escalate more complex technical problems to our 2nd Line Technical Support Specialists
• Work with external technical support providers when issues need specialist assistance
• Help us review IT information and identify recurring issues or trends

Skills

Interest in IT

Windows knowledge

Microsoft 365 knowledge

Communication skills

Problem solving

Willingness to learn

Education

GCSEs including Maths and English (A-C / 9-4*)

Tools

Windows

Microsoft 365

Job description

Community Integrated Care is seeking a 1st Line Technical Support Apprentice to join our IT team at Widnes. This 21-month fixed-term contract offers hands-on IT experience and ongoing development, while supporting colleagues across one of the UK’s largest social care charities.

You’ll learn to troubleshoot, set up IT equipment, manage AD and Microsoft 365 profiles, and grow with on-the-job training managed through Riverside College.