IT Network Support Apprentice — 1st Line

Teaching Vacancies; Kendal; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Free onsite parking

Generous annual leave entitlement

Cycle to Work scheme

Employee Assistance Programme

Staff development opportunities

Job summary

Kendal College is seeking a motivated individual to join our IT department as a 1st Line Network Technician Apprentice. You will deliver first-line support to staff and learners, assist with device setup, Microsoft 365, and basic network connectivity tasks.

This role combines structured apprenticeship learning with hands-on exposure to real-world IT operations. You will gain practical skills in user support, cyber security basics and asset management, while developing a professional,

Qualifications

• GCSEs at Grade A*-C/4-9 including English and Maths.
• A relevant IT, digital or customer service qualification, or evidence of self-directed technical learning, would be advantageous.
• Some experience of helping others, working in a team or delivering customer service.

Responsibilities

• Provide first‑line technical support to staff and learners.
• Assist with IT onboarding and basic troubleshooting across devices and Microsoft 365.
• Document issues and follow escalation procedures to ensure timely resolutions.
• Maintain accurate records of incidents, requests and work performed.
• Assist with safeguarding and promote a friendly, inclusive service.

Skills

Windows OS

Microsoft 365

Communication skills

Problem solving

Teamwork

Education

GCSEs A*-C/4-9 incl English & Maths

Tools

Active Directory

Microsoft Entra ID

Networking fundamentals

Cyber security basics

Device deployment

Printers & AV equipment

Job description

Kendal College is seeking a motivated individual to join our IT department as a 1st Line Network Technician Apprentice. You will deliver first-line support to staff and learners, assist with device setup, Microsoft 365, and basic network connectivity tasks.

This role combines structured apprenticeship learning with hands-on exposure to real-world IT operations. You will gain practical skills in user support, cyber security basics and asset management, while developing a professional,