Junior IT & Application Support Analyst: Grow in Tech

Leapfrog Recruitment Consultants; Daliburgh; On-site; GBP 20,000 - 23,000; Full time

Job summary

Leapfrog Recruitment Consultants in Scotland is seeking an organised IT support professional to join a busy team, gaining exposure to a wide range of technologies while collaborating with colleagues across the business to deliver effective technical solutions.

You will provide first-line IT and application support, log and resolve incidents, and assist with system administration, software updates and equipment deployment.

Qualifications

• Entry-level IT support candidate with customer-facing experience.
• Good communication and willingness to learn.
• Interest in IT and applications.

Responsibilities

• Provide first-line IT and application support to colleagues across the business.
• Log, prioritise and resolve IT incidents and service requests.
• Support Windows devices, mobile devices and business applications.
• Assist with system administration, software updates and equipment deployment.
• Prepare meeting rooms, user workstations and IT equipment.
• Support application testing and product releases.
• Create and maintain technical documentation and user records.
• Monitor systems, identify issues and assist with incident resolution.
• Support IT projects, disaster recovery testing and business improvement initiatives.
• Deliver excellent customer service and technical support to users at all levels.

Skills

IT support

Customer service

Communication

Problem solving

Tools

Windows OS

Job description

Leapfrog Recruitment Consultants in Scotland is seeking an organised IT support professional to join a busy team, gaining exposure to a wide range of technologies while collaborating with colleagues across the business to deliver effective technical solutions.

You will provide first-line IT and application support, log and resolve incidents, and assist with system administration, software updates and equipment deployment.