IT Support Technician - Grow into Dev and Systems Admin

Allscreens Nationwide Ltd; Hythe; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

20 days annual leave

Christmas shutdown

Cycle to work scheme

Death in Service

Company pension scheme

Free parking onsite

Job summary

New Appointments Group in Folkestone is seeking an enthusiastic IT support professional to join our team. You will provide day-to-day IT support, ticket management and troubleshooting across the business, with training to develop programming, database and technical skills.

Starting with user support and ticket triage, you will gradually own more complex issues and contribute to systems, networks and infrastructure.

Qualifications

• 1–3 years' experience in an MSP or similar support environment.
• Working knowledge of MS Systems, MS365, Active Directory and Windows.
• Interest in software development, programming or databases.

Responsibilities

• Provide IT support to users across the business.
• Manage, triage and prioritise IT support tickets.
• Investigate initial problems to understand the issue and gather further information.
• Resolve straightforward IT issues independently.
• Escalate more complex issues where required.
• Work through problems from ticket to solution.
• Support and troubleshoot Microsoft-based systems and infrastructure.
• Develop technical, programming and problem-solving skills.
• Performing IT admin tasks on clients, servers and infrastructure.
• Commission new users, including their computers and getting them set up.
• Participate in the research and development of new systems.
• Assess issues and proactively suggest and implement corrections.

Skills

MS Systems & MS365

Active Directory

Windows

Programming interest

C#/.NET/ASP

SQL Server / Data querying

Communication skills

Curiosity & quick learner

Networking basics (VLANS, routing,Fire

VMware / virtualization

Tools

MS365 admin tools

Active Directory tooling

Windows Server

VMware vSphere

Job description

New Appointments Group in Folkestone is seeking an enthusiastic IT support professional to join our team. You will provide day-to-day IT support, ticket management and troubleshooting across the business, with training to develop programming, database and technical skills.

Starting with user support and ticket triage, you will gradually own more complex issues and contribute to systems, networks and infrastructure.