IT Support Analyst

Fruition Group; Glasgow; On-site; GBP 32,000 - 42,000; Full time

Job summary

Fruition Group seeks an IT Support Analyst in Glasgow, on site 3 days per week, for a 6-month initial contract. You will deliver hands-on 1st/2nd line IT support across desktop, endpoint, M365 and Windows, owning tickets through to resolution and working within ITSM processes.

You’ll also assist with identity and access management and provide high levels of customer service to end users. This role is Inside IR35.

Qualifications

• Experience in 1st/2nd line IT support or helpdesk.
• Solid desktop and endpoint support experience.
• Confident supporting Microsoft 365 and Windows.
• Experience with identity and access management.
• Experience with ITSM and ticket management systems (Halo preferable).

Responsibilities

• Provide day-to-day technical support across desktop, endpoint, Microsoft 365 and Windows environments, owning incidents and service requests through to resolution where possible.
• Support identity and access management and operate within ITSM processes.

Skills

1st/2nd line IT support

Desktop & endpoint support

Microsoft 365 & Windows

Identity & access management

ITSM & ticket management

Customer service

End-user support

Troubleshooting ownership

Halo ticket system

Tools

Halo

Job description

Job Title: IT Support Analyst
Location: Glasgow, on site 3 days per week
Duration: 6 months initially
Rate: c.£200 per day Inside IR35

We're looking for an experienced IT Support Analyst to join the central technology function of a long-established international organisation, supporting users across its group of businesses.

This is a hands-on 1st/2nd Line IT Support role, ideal for someone who enjoys working directly with end users, taking ownership of issues and providing a high level of customer service.

The role

You’ll provide day-to-day technical support across desktop, endpoint, Microsoft 365 and Windows environments, taking ownership of incidents and service requests through to resolution wherever possible.

You’ll also support with identity and access management and work within established ITSM processes.

What we’re looking for:

• Strong 1st/2nd Line IT Support or Helpdesk experience
• Solid desktop and endpoint support experience
• Confident supporting Microsoft 365 and Windows
• Experience with identity and access management
• Experience working with ITSM and ticket management systems (Halo preferable)
• Strong customer service and communication skills
• Comfortable supporting end users directly and professionally
• A proactive approach to troubleshooting, with the ability to own tickets through to resolution

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.