Junior Support Analyst – Business Applications

Allstaff Team; Inchinnan; On-site; GBP 21,000 - 28,000; Full time

Job summary

Allstaff Professional Services Division is seeking a motivated Junior Support Analyst - Business Applications to join their on-site team in Inchinnan, Renfrewshire. The role supports ERP and related tools, with training in enterprise applications and development activities to build a career in business analysis and systems support.

You will work under the Systems Manager, gaining hands-on exposure to production systems, data and business processes across the organisation.

Qualifications

• Degree or HND in Computer Science, Information Systems, BIT or related field.
• Self-taught SQL and programming with supporting projects, coursework or internship.

Responsibilities

• Provide first and second-line support for colleagues using business applications.
• Create and maintain SQL queries to identify data issues and support data validation.
• Assist with smaller development and system configuration activities under guidance from senior team members.
• Produce and maintain documentation covering business processes and system configurations.
• Work with stakeholders to understand and define requirements for system improvements and fixes.
• Carry out testing of system updates, patches and new functionality before release.
• Escalate more complex technical issues and monitor progress to resolution.
• Assist with data cleansing, migration and reporting activities as required.
• Develop a strong understanding of core business applications, processes and data structures.

Skills

SQL

Relational databases

Education

Bachelor's degree or HND in Computer Science, Information Systems, BIT

Tools

SSRS

ERP systems

Ticketing systems

Job description

Allstaff Professional Services Division are delighted to bring to the market the role of Junior Support Analyst - Business Applications. This is a permanent role based in Inchinnan, Renfrewshire. Please note, this is a fully onsite role. There is no remote or work-from-home element. Hours of work: 9.00am-5.30pm Monday to Thursday, with a 4.00pm finish on Friday. Our client is a growing manufacturing business with an exciting opportunity for a motivated and technically minded Junior Business Analyst / Support Analyst to join their Business Applications Team. This is a great opportunity for someone looking to build a career in business applications, systems support, business analysis and software development. You will gain hands-on experience supporting the systems and technology that underpin core business processes across the organisation.

No prior professional experience is required for this role, and it will suit candidates with: A degree or HND in Computer Science, Information Systems, Business Information Technology or a related field; or Self-taught/bootcamp SQL and programming skills backed by personal projects, coursework or an internship. Your fundamentals, curiosity and ability to learn are of greater importance than years of experience.

Role Overview

The role of the Junior Business Analyst / Support Analyst will support and help improve the systems that run core business processes (ERP, reporting and related tools). This is an entry-level role for someone with a solid technical foundation who wants to build a career in enterprise application support, business analysis and systems development. You'll work closely with the Systems Manager and key users, gaining hands-on exposure to real production systems, data and business processes across the organisation.

Key Responsibilities

• Provide first and second-line support to colleagues experiencing issues with business applications, investigating problems and resolving them where possible.
• Create and maintain SQL queries to identify data issues, respond to reporting needs and support accurate data validation.
• Support smaller development and system configuration activities, working alongside and receiving guidance from senior team members.
• Produce and maintain clear documentation covering business processes, system configurations and support procedures.
• Work with key stakeholders to understand and define requirements for system improvements, updates and fixes.
• Carry out testing of system updates, patches and new functionality before they are released.
• Identify when more complex technical issues require escalation and monitor progress through to resolution.
• Assist with data cleansing, migration and reporting activities when required.
• Develop a strong understanding of the organisation’s core business applications, processes and underlying data structures.

Desirable Requirements

• Exposure to MS SQL Server Reporting Services (SSRS) or similar reporting tools.
• Familiarity with ERP or other core business systems (e.g. Epicor, SAP, Dynamics, Sage).
• Basic understanding of relational database design.
• Any exposure to ticketing/helpdesk systems.

Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer.

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