Junior Support Analyst

Allscreens Nationwide Ltd; Paisley; On-site; GBP 22,000 - 30,000; Full time

Job summary

Allstaff Professional Services Division seeks a Junior Business Analyst / Support Analyst to join the Business Applications Team. This is an entry-level, permanent role based onsite in Inchinnan, Renfrewshire, with no remote element.

You will support core business systems, gain hands-on exposure to ERP, reporting, and related tools, and work closely with the Systems Manager. Ideal candidates have a degree or HND in CS/IS/BIT or have self-taught SQL and programming skills, backed by projects or

Qualifications

• No prior professional experience required for this entry role.
• Degree or HND in Computer Science, Information Systems, BIT or related field; or
• Self-taught SQL and programming skills with projects or coursework.

Responsibilities

• Provide first and second-line support to colleagues using business applications.
• Create and maintain SQL queries to identify data issues and support reporting.
• Assist with system configuration and development activities with guidance from seniors.
• Produce clear documentation covering processes, configurations and procedures.
• Define requirements for system improvements with key stakeholders.
• Test system updates, patches and new functionality before release.
• Escalate complex issues and monitor progress through resolution.
• Assist with data cleansing, migration and reporting as needed.
• Develop understanding of core business applications and data structures.

Skills

SQL

Programming

Learnability

Education

CS/Info Systems degree

Job description

Allstaff Professional Services Division are delighted to bring to the market the role of Junior Support Analyst – Business Applications. This is a permanent role based in Inchinnan, Renfrewshire. Please note, this is a fully onsite role. There is no remote or work-from-home element.

Hours of work: 9.00am–5.30pm Monday to Thursday, with a 4.00pm finish on Friday.

Our client is a growing manufacturing business with an exciting opportunity for a motivated and technically minded Junior Business Analyst / Support Analyst to join their Business Applications Team.

This is a great opportunity for someone looking to build a career in business applications, systems support, business analysis and software development. You will gain hands-on experience supporting the systems and technology that underpin core business processes across the organisation.

No prior professional experience is required for this role, and it will suit candidates with:

A degree or HND in Computer Science, Information Systems, Business Information Technology or a related field; or

Self-taught/bootcamp SQL and programming skills backed by personal projects, coursework or an internship.

Your fundamentals, curiosity and ability to learn are of greater importance than years of experience.

Role Overview:

The role of the Junior Business Analyst / Support Analyst will support and help improve the systems that run core business processes (ERP, reporting and related tools). This is an entry-level role for someone with a solid technical foundation who wants to build a career in enterprise application support, business analysis and systems development.

You'll work closely with the Systems Manager and key users, gaining hands-on exposure to real production systems, data and business processes across the organisation.

Key Responsibilities:

• Provide first and second-line support to colleagues experiencing issues with business applications, investigating problems and resolving them where possible.
• Create and maintain SQL queries to identify data issues, respond to reporting needs and support accurate data validation.
• Support smaller development and system configuration activities, working alongside and receiving guidance from senior team members.
• Produce and maintain clear documentation covering business processes, system configurations and support procedures.
• Work with key stakeholders to understand and define requirements for system improvements, updates and fixes.
• Carry out testing of system updates, patches and new functionality before they are released.
• Identify when more complex technical issues require escalation and monitor progress through to resolution.
• Assist with data cleansing, migration and reporting activities when required.
• Develop a strong understanding of the organisation’s core business applications, processes and underlying data structures.