Junior Global Quality Analyst: AML & CDD Focus

Worldpay; Gateshead; On-site; GBP 32,000 - 42,000; Full time

Job summary

Worldpay is seeking a Quality Analyst to join the Operations Service Excellence team. You will support the transition of Ongoing Customer Due Diligence into a real-time quality offering, improving customer experience and AML procedures in line with business needs.

You’ll review policies, provide feedback, identify training needs for advisors, and act as a knowledge source for successful change implementations. This role emphasizes accuracy, collaboration, and regulatory awareness.

Qualifications

• Must be highly organised with the ability to plan ahead to manage assessment volumes.
• Strong analytics to convert data into meaningful MI.
• Excellent written and verbal communication; able to explain complex info simply.
• Confident in making decisions and proposing options and solutions.

Responsibilities

• Maintain detailed knowledge of CDD and AML as a reference for the business.
• Review policies and guides to ensure correct procedures are followed and documented.
• Recommend changes to quality volumes related to CDD and AML processes.
• Build and maintain relationships with stakeholders and provide feedback to Advisors/Managers.
• Identify training opportunities for advisors based on assessments.
• Ensure Worldpay compliance with FCA and other regulators; raise risks to senior management.

Skills

Organisational skills

Analytical thinking

Communication skills

Decision making

Team player

Resilience under pressure

Job description

Worldpay is seeking a Quality Analyst to join the Operations Service Excellence team. You will support the transition of Ongoing Customer Due Diligence into a real-time quality offering, improving customer experience and AML procedures in line with business needs.

You’ll review policies, provide feedback, identify training needs for advisors, and act as a knowledge source for successful change implementations. This role emphasizes accuracy, collaboration, and regulatory awareness.