Junior Quality Analyst - Global Quality Team

Worldpay (UK) Limited; Gateshead; On-site; GBP 32,000 - 52,000; Full time

Job summary

Worldpay (UK) Limited is seeking a Quality Analyst to join the Operations Service Excellence team in Gateshead. You will support the transition of ongoing customer due diligence to manage the quality process and improve real-time AML and customer experience across our payments platform.

You’ll maintain detailed AML/CDD knowledge, review procedures, and provide feedback to Advisors and Team Managers. The role requires strong analysis, planning, and communication skills with knowledge of FCA

Qualifications

• Strong organisational skills and ability to plan ahead to handle assessment volumes.
• Excellent analytical skills to analyse data and produce MI.
• Excellent written and verbal communication to explain complex information.
• Knowledge of AML legislation and KYC procedures.
• Ability to work under pressure in a constantly changing environment.

Responsibilities

• Maintain detailed knowledge of CDD and AML to act as expert reference for the business.
• Review policy guides to ensure correct procedures are followed and CDD procedures documented.
• Make recommendations to change quality volumes for CDD and AML processes.
• Provide feedback to Advisors and Team Managers on performance.
• Identify training and coaching opportunities following assessments.
• Ensure Worldpay compliance with FCA guidelines and other regulators; highlight risks to senior management as appropriate.
• Act as a knowledge source for the business during change implementations.

Skills

Organised

Analytical skills

Communication

Decision making

Team player

Planning ahead

KYC knowledge

AML knowledge

Quality experience

Job description

Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Quality Analyst to join our ever-evolving Operations Service Excellence team and help shape the future of global commerce.What you’ll ownThe Analyst will support Quality and Operations in transition of Ongoing Customer Due Diligence to manage the quality process so we can deliver a real time dynamic quality offering. Using your understanding of operations process, you will continually look to improve customer experience and improve our approach to anti-money laundering in line with business needs and changes.Key responsibilities:Maintain detailed technical knowledge in relation to CDD and Anti-Money Laundering to act as expert reference for the businessMaintain awareness and knowledge of sectional procedures, including strategic implementations for new products and servicesReview policy guides/job guides to ensure correct procedures are being adhered to and ensure CDD procedures and agreed exceptions are documented and controlled effectivelyMake recommendations to change quality volumes in relation to CDD and AML processes.Maintain and develop positive working relationships with stakeholdersProvide feedback to both Advisors and Team Managers on the performance of the advisors assessed.Conduct / Participate in meetings with Boarding and QualityIdentifying training and coaching opportunities for advisors following assessment.Assuring that Worldpay is compliant with standard and guidelines laid out by the FCA, and other regulatory bodies. Highlighting risks to senior management as appropriate.Acting as a source of knowledge for the business for feedback on the successful implementation of change activitiesWhat you’ll bringHighly organised with the ability to plan ahead to achieve the volumes of assessmentsGreat analytical skills to analyse data and create meaningful MIEnthusiasm, resilience and drive with the ability to work effectively in a constantly changing and pressured environment.Excellent communications skills - The ability to communicate complex information in a simple manner both in writing and verbally.Confidence to make decisions - Generates options, potential solutions and recommendationsTeam player with positive attitude able to build and maintain effective working relationships with a range of peopleIt’s a bonus if you haveQuality experienceUnderstanding of Anti Money laundering legislation in relation to business legal entitiesKnowledge of KYC procedures for business and agreed exception processesAbout the teamTo learn more about our winning teams, check out our world-class teams that own it every day.What makes a WorldpayerWhat makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.