Junior Quality Analyst - Global Quality Team

Global Payments Inc.; Gateshead; On-site; GBP 32,000 - 48,000; Full time

Job summary

Worldpay is seeking a Quality Analyst to join the Operations Service Excellence team and help shape the future of global commerce. You’ll support Quality and Operations in transitioning ongoing Customer Due Diligence to manage the quality process, delivering a real-time dynamic quality offering.

As part of your role, you will maintain knowledge of CDD and Anti-Money Laundering, review procedures, and provide feedback to Advisors and Team Managers while ensuring FCA compliance and regulatory

Qualifications

• Plan and organise assessments to meet volumes.
• Analyze data to create meaningful MI and insights.
• Communicate clearly in writing and verbally.
• Be proactive in a fast-changing environment.
• Build and maintain effective working relationships with stakeholders.
• Identify training opportunities after assessments.

Responsibilities

• Maintain detailed knowledge of CDD and AML as an expert reference for the business.
• Review policy guides to ensure correct procedures are followed and documented.
• Make recommendations to adjust quality volumes in CDD/AML processes.
• Maintain positive relationships with stakeholders and provide feedback to Advisors and Team Managers.
• Participate in meetings with Boarding and Quality teams.
• Identify training opportunities for Advisors after assessments.
• Ensure FCA and regulatory guidelines are followed; raise risks to senior management.
• Act as knowledge source for feedback on change activities.

Skills

Highly organised

Analytical skills

Excellent communications

Team player

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Quality Analyst to join our ever-evolving Operations Service Excellence team and help shape the future of global commerce.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Quality Analyst to join our ever-evolving Operations Service Excellence team and help shape the future of global commerce.

What You’ll Own

The Analyst will support Quality and Operations in transition of Ongoing Customer Due Diligence to manage the quality process so we can deliver a real time dynamic quality offering. Using your understanding of operations process, you will continually look to improve customer experience and improve our approach to anti-money laundering in line with business needs and changes.

Key responsibilities:

• Maintain detailed technical knowledge in relation to CDD and Anti-Money Laundering to act as expert reference for the business
• Maintain awareness and knowledge of sectional procedures, including strategic implementations for new products and services
• Review policy guides/job guides to ensure correct procedures are being adhered to and ensure CDD procedures and agreed exceptions are documented and controlled effectively
• Make recommendations to change quality volumes in relation to CDD and AML processes.
• Maintain and develop positive working relationships with stakeholders
• Provide feedback to both Advisors and Team Managers on the performance of the advisors assessed.
• Conduct / Participate in meetings with Boarding and Quality
• Identifying training and coaching opportunities for advisors following assessment.
• Assuring that Worldpay is compliant with standard and guidelines laid out by the FCA, and other regulatory bodies. Highlighting risks to senior management as appropriate.
• Acting as a source of knowledge for the business for feedback on the successful implementation of change activities

What You’ll Bring

• Highly organised with the ability to plan ahead to achieve the volumes of assessments
• Great analytical skills to analyse data and create meaningful MI
• Enthusiasm, resilience and drive with the ability to work effectively in a constantly changing and pressured environment.
• Excellent communications skills - The ability to communicate complex information in a simple manner both in writing and verbally.
• Confidence to make decisions - Generates options, potential solutions and recommendations
• Team player with positive attitude able to build and maintain effective working relationships with a range of people

It’s a bonus if you have

• Quality experience
• Understanding of Anti Money laundering legislation in relation to business legal entities
• Knowledge of KYC procedures for business and agreed exception processes

About The Team

To learn more about our winning teams, check out our world-class teams that own it every day.

What Makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer.