Global Quality Analyst: AML/CDD & Compliance Impact

Global Payments Inc.; Gateshead; On-site; GBP 32,000 - 48,000; Full time

Job summary

Worldpay is seeking a Quality Analyst to join the Operations Service Excellence team and help shape the future of global commerce. You’ll support Quality and Operations in transitioning ongoing Customer Due Diligence to manage the quality process, delivering a real-time dynamic quality offering.

As part of your role, you will maintain knowledge of CDD and Anti-Money Laundering, review procedures, and provide feedback to Advisors and Team Managers while ensuring FCA compliance and regulatory

Qualifications

• Plan and organise assessments to meet volumes.
• Analyze data to create meaningful MI and insights.
• Communicate clearly in writing and verbally.
• Be proactive in a fast-changing environment.
• Build and maintain effective working relationships with stakeholders.
• Identify training opportunities after assessments.

Responsibilities

• Maintain detailed knowledge of CDD and AML as an expert reference for the business.
• Review policy guides to ensure correct procedures are followed and documented.
• Make recommendations to adjust quality volumes in CDD/AML processes.
• Maintain positive relationships with stakeholders and provide feedback to Advisors and Team Managers.
• Participate in meetings with Boarding and Quality teams.
• Identify training opportunities for Advisors after assessments.
• Ensure FCA and regulatory guidelines are followed; raise risks to senior management.
• Act as knowledge source for feedback on change activities.

Skills

Highly organised

Analytical skills

Excellent communications

Team player

Job description

Worldpay is seeking a Quality Analyst to join the Operations Service Excellence team and help shape the future of global commerce. You’ll support Quality and Operations in transitioning ongoing Customer Due Diligence to manage the quality process, delivering a real-time dynamic quality offering.

As part of your role, you will maintain knowledge of CDD and Anti-Money Laundering, review procedures, and provide feedback to Advisors and Team Managers while ensuring FCA compliance and regulatory