Junior Customer Success & Order Management (Hybrid)

electrolux; Luton; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Quarterly bonus

Company pension

25 days annual leave

Healthcare Cash Plan

Life Assurance

Employee discount

Canteen

Hybrid working

Job summary

Electrolux is hiring a Junior Customer Service Specialist in Luton on a 12-month fixed-term contract with the potential for extension. You will support customers through their journey from pre-sales to order fulfilment, acting as a key contact for selected accounts.

You'll work across channels to ensure orders are accurate, deliveries run smoothly, and customer expectations are exceeded. The role offers hybrid working and room to develop in customer service, supply chain, and account management.

Qualifications

• Must have customer service experience
• Excellent verbal and written communication
• Strong organisational skills and attention to detail
• Ability to multitask and prioritise
• Professional approach to enquiries and issues
• Strong relationship-building with stakeholders
• Good Microsoft Office skills
• SAP knowledge would be advantageous
• Interest in supply chain, logistics, or customer operations
• Fluency in English

Responsibilities

• Manage inbound and outbound customer communications via phone, email, post, and other channels
• Support customers with pre-sales enquiries and product-related questions
• Resolve customer issues and complaints efficiently and professionally
• Process customer orders accurately, including price verification and order fulfilment
• Maintain accurate records within customer service systems
• Act as the primary point of contact for allocated customer accounts
• Coordinate order planning and delivery activities to ensure high service levels
• Manage warehouse bookings and collaborate with logistics and planning teams
• Work with SAP and other platforms to support order management
• Build strong relationships with internal and external stakeholders
• Contribute ideas to improve customer satisfaction and operational excellence

Job description

Electrolux is hiring a Junior Customer Service Specialist in Luton on a 12-month fixed-term contract with the potential for extension. You will support customers through their journey from pre-sales to order fulfilment, acting as a key contact for selected accounts.

You'll work across channels to ensure orders are accurate, deliveries run smoothly, and customer expectations are exceeded. The role offers hybrid working and room to develop in customer service, supply chain, and account management.