Customer Experience Coordinator (Hybrid)

Electrolux Professional Group; Luton; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Company pension

Health cash plan

Group Life Assurance

Group Income Protection

Pluxee discount portal & card

Hybrid work option

Job summary

Electrolux Professional Group is seeking a Customer Service Administrator to support customers across hospitality and service channels. You will act as the first contact point, coordinate service requests, and liaise with partners to resolve issues and maintain SLA targets.

The role emphasises customer obsession, strong communication, and the ability to work with CRM systems while contributing to a positive customer journey.

Qualifications

• Previous experience in customer service, service coordination, or administration.
• Experience working with service partners, suppliers, or after-sales support is advantageous.
• Experience working with CRM systems and Microsoft Office, particularly Excel and Word.
• Customer-focused mindset with a professional and diplomatic approach.
• Strong communication skills, both written and verbal.
• Highly organised, detail-oriented, and able to manage multiple priorities.
• Proactive self-starter with strong problem-solving skills.
• Collaborative team player who can also work independently.

Responsibilities

• Act as the first point of contact for customer service enquiries via phone, email and CRM.
• Manage and coordinate service requests, ensuring SLA targets are met.
• Liaise with service partners and internal teams to resolve customer issues efficiently.
• Monitor service performance and elevate issues where required.
• Support after-sales service operations through reporting and administrative activities.
• Identify sales opportunities and pass qualified leads to the sales team.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.

Skills

Customer service

Service coordination

Administration

CRM experience

Excel

Word

Strong communication

Job description

Electrolux Professional Group is seeking a Customer Service Administrator to support customers across hospitality and service channels. You will act as the first contact point, coordinate service requests, and liaise with partners to resolve issues and maintain SLA targets.

The role emphasises customer obsession, strong communication, and the ability to work with CRM systems while contributing to a positive customer journey.