Consumer Care Agent - Aftermarket Sales

Electrolux Group; Luton; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Company pension – up to 8%

Healthcare & wellbeing benefits

Staff discounts

Life Assurance

Employee assistance

Comprehensive training

Job summary

Electrolux Group in Luton, UK, invites applications for a permanent hybrid role in their Contact Centre. The position involves handling inbound/outbound sales and customer service inquiries, upselling through service, and accurate data recording to support field teams. Core hours are weekdays with occasional Saturdays.

The role offers hybrid working after probation, a strong benefits package, and a performance-driven environment designed to deliver excellent consumer experiences.

Qualifications

• Experience working within a sales or customer service environment.
• Passion to deliver a first-class consumer experience.
• Confident on the phone and excellent verbal and written communication skills in English
• Self-motivated in both daily activities and in self-development
• Enjoy working as part of a team

Responsibilities

• Handle inbound/outbound sales and customer service enquires for consumers in need of support or repair, adapting your approach to varying consumer needs
• Utilize the available products and services to find a solution for the consumer that best fits their needs
• Accurately record consumer data, ensuring compliance when selling regulated services such as insurance products and to ensure field teams can deliver service excellence
• Work as a part of a team to deliver an exceptional service and achieve key performance targets
• Seek out opportunities to upsell through service

Skills

Sales experience

Customer service

Phone communication

Written communication

Teamwork

Job description

Job Description

Location

Luton, LU4 9QQ; a hybrid working scheme is available after successful passing of the probationary period.

Salary

£25,000 gross p. a. (based on 37.5 hours per week) + monthly commission

Contract

Permanent

Opening hours Contact Centre

Our core hours are Monday to Friday, 8 am to 6.15 pm and Saturdays 9 am to 1 pm. We have some full-time roles available, although we are willing to consider part-time shifts on a job share basis consisting of reduced hours or days. However, it is desirable that the shift pattern will include working a Monday and/or Friday and 1 in 3 Saturdays.

What you'll do:

• Handle inbound/outbound sales and customer service enquires for consumers in need of support or repair, adapting your approach to varying consumer needs
• Utilize the available products and services to find a solution for the consumer that best fits their needs
• Accurately record consumer data, ensuring compliance when selling regulated services such as insurance products and to ensure field teams can deliver service excellence
• Work as a part of a team to deliver an exceptional service and achieve key performance targets
• Seek out opportunities to upsell through service

Qualifications:

• Experience working within a sales or customer service environment
• Passion to deliver a first-class consumer experience
• Confident on the phone and excellent verbal and written communication skills in English
• Self-motivated in both your daily activities and in self-development
• Enjoy working as part of a team
• Ability to work remotely when required

Benefits Highlights:

• Excellent Development Opportunities
• Hybrid working
• Defined Contribution Pension Scheme - Company contribution up to 8%
• 25 days holiday plus Bank holidays
• Enhanced Company Sick Pay
• Healthcare Cash Plan – cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership
• Life Assurance 3 x salary
• 50% Staff discount, 40% friends and family discount
• Employee Assistance Programme – 24/7 GP, mental health support, financial, legal, health and nutrition advice
• Premium Subscription to Calm App

Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025, Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information, go to www.electroluxgroup.com.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.