Customer Experience Specialist - Hybrid, 12-Month Contract

GB10 Electrolux Plc; Luton; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Healthcare

25 days holiday

Hybrid work

Job summary

Electrolux is seeking a Customer Service Agent on a 12-month fixed-term contract, hybrid working from Luton. You’ll be the first point of contact for customers, handling inquiries, processing orders, and resolving issues to deliver exceptional service.

The role emphasizes empathy, ownership, and cross-functional collaboration. The ideal candidate has customer service experience, excellent communication, strong attention to detail, and a professional, solution-oriented mindset.

Qualifications

• Experience in a customer service, customer support, or contact centre environment.
• Excellent communication skills with the ability to build rapport quickly.
• Strong attention to detail and organisational skills.
• A professional and solution-oriented approach to customer interactions.
• The confidence to engage with colleagues and stakeholders across the business.

Responsibilities

• Managing inbound and outbound customer communications via phone, email, post, and other channels
• Supporting customers with pre-sales enquiries and product-related questions
• Processing customer orders accurately and efficiently
• Resolving customer concerns and complaints with empathy, professionalism, and ownership
• Maintaining accurate customer records within our systems
• Collaborating with colleagues across the business to deliver excellent customer outcomes
• Contributing ideas and initiatives that continuously improve our customer service experience

Skills

Customer service

Communication

Microsoft Office

English fluency

SAP knowledge

Tools

SAP

Job description

Electrolux is seeking a Customer Service Agent on a 12-month fixed-term contract, hybrid working from Luton. You’ll be the first point of contact for customers, handling inquiries, processing orders, and resolving issues to deliver exceptional service.

The role emphasizes empathy, ownership, and cross-functional collaboration. The ideal candidate has customer service experience, excellent communication, strong attention to detail, and a professional, solution-oriented mindset.