Junior B2B SaaS Account Manager: Grow & Upsell

Furza; Greater Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Volunteer day

Cycle-to-work and electric car schemes

Enhanced parental leave

Private medical and Group Income Prote

Festive closure between Christmas and 

Opportunity to work for a leading B2B 

Job summary

Furza is seeking a Junior Account Manager to manage a portfolio of existing customers, ensuring they gain value from the products and identifying opportunities for expansion. You’ll serve as the go-to contact for accounts, maintain proactive communications, and collaborate with Customer Success to deliver a seamless experience.

You'll work with a growing B2B SaaS portfolio, building strong relationships, supporting renewals, and driving cross-sell opportunities.

Qualifications

• Some experience in a customer-facing, sales or account management role.
• A relationship-first approach and a genuine interest in helping customers succeed.
• A consultative mindset, comfortable asking good questions and listening carefully.
• Highly organised, able to manage multiple accounts and priorities at once.

Responsibilities

• Managing an allocated portfolio of accounts and keeping in regular, proactive contact
• Running account reviews to understand how customers use the platform and where they could get more value
• Supporting renewals and helping to retain and strengthen key relationships
• Identifying cross-sell and upsell opportunities and taking them through to close
• Responding to customer queries and enquiries about additional products
• Working closely with Customer Success Managers to deliver a joined-up customer experience
• Building a strong understanding of the company’s full product portfolio
• Keeping customer information, activity and opportunities accurate within HubSpot

Skills

Customer-facing

Account management

Sales

Relationship building

Communication

Tools

HubSpot

Job description

Furza is seeking a Junior Account Manager to manage a portfolio of existing customers, ensuring they gain value from the products and identifying opportunities for expansion. You’ll serve as the go-to contact for accounts, maintain proactive communications, and collaborate with Customer Success to deliver a seamless experience.

You'll work with a growing B2B SaaS portfolio, building strong relationships, supporting renewals, and driving cross-sell opportunities.