Junior Account Manager

Furza; Greater Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Volunteer day

Cycle-to-work and electric car schemes

Enhanced parental leave

Private medical and Group Income Prote

Festive closure between Christmas and 

Opportunity to work for a leading B2B 

Job summary

Furza is seeking a Junior Account Manager to manage a portfolio of existing customers, ensuring they gain value from the products and identifying opportunities for expansion. You’ll serve as the go-to contact for accounts, maintain proactive communications, and collaborate with Customer Success to deliver a seamless experience.

You'll work with a growing B2B SaaS portfolio, building strong relationships, supporting renewals, and driving cross-sell opportunities.

Qualifications

• Some experience in a customer-facing, sales or account management role.
• A relationship-first approach and a genuine interest in helping customers succeed.
• A consultative mindset, comfortable asking good questions and listening carefully.
• Highly organised, able to manage multiple accounts and priorities at once.

Responsibilities

• Managing an allocated portfolio of accounts and keeping in regular, proactive contact
• Running account reviews to understand how customers use the platform and where they could get more value
• Supporting renewals and helping to retain and strengthen key relationships
• Identifying cross-sell and upsell opportunities and taking them through to close
• Responding to customer queries and enquiries about additional products
• Working closely with Customer Success Managers to deliver a joined-up customer experience
• Building a strong understanding of the company’s full product portfolio
• Keeping customer information, activity and opportunities accurate within HubSpot

Skills

Customer-facing

Account management

Sales

Relationship building

Communication

Tools

HubSpot

Job description

Our client is a leading B2B SaaS business with an expanding portfolio of technology solutions and significant growth plans. They’re looking for a Junior Account Manager to look after a group of existing customers and help those relationships grow.

This is a great opportunity for someone early in their commercial career to take ownership of established, trusted relationships. You’ll be the go-to contact for your accounts, making sure customers get real value from the products they already use and spotting where additional solutions could help them do more.

What You’ll Get

• 25 days annual leave, plus additional days for length of service
• Day off for volunteering
• Cycle-to-work and electric car schemes
• Enhanced parental leave
• Private medical and Group Income Protection
• Festive closure between Christmas and New Year
• Opportunity to work for a leading B2B SaaS business with significant growth plans

What You’ll Be Doing

As a Junior Account Manager, you’ll own the day-to-day relationship with a portfolio of existing customers. Your responsibilities will include:

• Managing an allocated portfolio of accounts and keeping in regular, proactive contact
• Running account reviews to understand how customers use the platform and where they could get more value
• Supporting renewals and helping to retain and strengthen key relationships
• Identifying cross-sell and upsell opportunities and taking them through to close
• Responding to customer queries and enquiries about additional products
• Working closely with Customer Success Managers to deliver a joined-up customer experience
• Building a strong understanding of the company’s full product portfolio
• Keeping customer information, activity and opportunities accurate within HubSpot

Why Is This Role Different?

You’ll be working with customers who already know and trust the business, so every conversation starts from a place of credibility. You’ll have real ownership of your own accounts from day one, with the support of an experienced commercial team around you. As the product portfolio grows, so does the scope of your role, with a clear path to develop into a full Account Manager position and beyond.

Who They’re Looking For

• Some experience in a customer-facing, sales or account management role; B2B or SaaS experience is a bonus but not essential
• A relationship-first approach and a genuine interest in helping customers succeed
• A consultative mindset, comfortable asking good questions and listening carefully
• Highly organised, able to manage multiple accounts and priorities at once
• Self-motivated, target-driven and commercially minded
• Confident communicator who builds rapport quickly, over the phone, on video and face to face
• Curious about how customers work and the challenges they face
• Able to spot opportunities and match customers with the right solutions
• Comfortable working independently in a fast-moving environment

At Furza, we’re committed to equality, diversity, and inclusion. We welcome applicants from all backgrounds and experiences. If there’s anything we can do to support you during the process, please let us know, we’d be happy to help.