Junior Account Manager (976485)

Furza; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Volunteer day off

Cycle-to-work

Electric car scheme

Enhanced parental leave

Private medical

Group Income Protection

Festive closure

Growth prospects

Job summary

Furza is seeking a Junior Account Manager to care for a portfolio of existing customers within a fast-growing B2B SaaS environment. You will be the main contact, ensuring customers gain real value from the platform and identifying where additional solutions could help them achieve more.

You’ll work with a supportive commercial team, own your accounts from day one, and develop toward a full Account Manager role as the product suite expands.

Qualifications

• Experience in a customer-facing or account management role.
• Interest in helping customers succeed and grow.
• Strong communication and relationship-building skills.

Responsibilities

• Managing an allocated portfolio of accounts and keeping in regular, proactive contact.
• Running account reviews to understand usage and potential value.
• Supporting renewals and helping to retain and strengthen key relationships.
• Identifying cross-sell and upsell opportunities and taking them through to close.
• Responding to customer queries about additional products.
• Working closely with Customer Success Managers to deliver a joined-up customer experience.
• Building a strong understanding of Furza's full product portfolio.
• Keeping customer information, activity and opportunities accurate within HubSpot.

Skills

Customer-facing

Sales

Account management

Relationship-building

Communication

Job description

Our client is a leading B2B SaaS business with an expanding portfolio of technology solutions and significant growth plans. They’re looking for a Junior Account Manager to look after a group of existing customers and help those relationships grow.

This is a great opportunity for someone early in their commercial career to take ownership of established, trusted relationships. You’ll be the go-to contact for your accounts, making sure customers get real value from the products they already use and spotting where additional solutions could help them do more.

What You’ll Get

• 25 days annual leave, plus additional days for length of service
• Day off for volunteering
• Cycle-to-work and electric car schemes
• Enhanced parental leave
• Private medical and Group Income Protection
• Festive closure between Christmas and New Year
• Opportunity to work for a leading B2B SaaS business with significant growth plans

What You’ll Be Doing

As a Junior Account Manager, you’ll own the day-to-day relationship with a portfolio of existing customers. Your responsibilities will include:

• Managing an allocated portfolio of accounts and keeping in regular, proactive contact
• Running account reviews to understand how customers use the platform and where they could get more value
• Supporting renewals and helping to retain and strengthen key relationships
• Identifying cross-sell and upsell opportunities and taking them through to close
• Responding to customer queries and enquiries about additional products
• Working closely with Customer Success Managers to deliver a joined-up customer experience
• Building a strong understanding of the company’s full product portfolio
• Keeping customer information, activity and opportunities accurate within HubSpot

Why Is This Role Different?

You’ll be working with customers who already know and trust the business, so every conversation starts from a place of credibility. You’ll have real ownership of your own accounts from day one, with the support of an experienced commercial team around you. As the product portfolio grows, so does the scope of your role, with a clear path to develop into a full Account Manager position and beyond.

Who They’re Looking For

• Some experience in a customer-facing, sales or account management role; B2B or SaaS experience is a bonus but not essential
• A relationship-first approach and a genuine interest in helping customers succeed
• A consultative mindset, comfortable asking good questions and listening carefully
• Highly organised, able to manage multiple accounts and priorities at once
• Self-motivated, target-driven and commercially minded
• Confident communicator who builds rapport quickly, over the phone, on video and face to face
• Curious about how customers work and the challenges they face
• Able to spot opportunities and match customers with the right solutions
• Comfortable working independently in a fast-moving environment

At Furza, we’re committed to equality, diversity, and inclusion. We welcome applicants from all backgrounds and experiences. If there’s anything we can do to support you during the process, please let us know, we’d be happy to help.