Junior SaaS Account Manager - Hybrid, Training & Growth

Duval Associates Ltd - Permanent Recruitment Specialists; Watford; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Excellent benefits

Career growth

Hybrid work arrangement

Job summary

Duval Associates Ltd - Permanent Recruitment Specialists is seeking a Junior SaaS Account Manager to act as the first point of contact for B2B customers and manage relationships with enterprise clients. The role offers a hybrid setup in Harrow/NW London with 2 days in-office and 3 days working from home, and a salary of £32,000–£35,000 with bonus potential.

You will work closely with the VP of Product and Innovation, supporting 18 key customers, and play a pivotal role in customer success,

Qualifications

• 2+ years in a B2B role, ideally in tech.
• Degree level education preferred.
• Excellent communication, written and spoken.

Responsibilities

• Own day-to-day client relationships and ensure excellent overall experience.
• Be the first point of contact for escalations and non-technical support.
• Run quarterly reviews with customers to assess engagement and next steps.
• Collect and relay customer feedback to shape product improvements.
• Provide input on SAP product feedback and prioritization.
• Collaborate with VP of Product support and drive customer success.

Skills

B2B experience

Excellent communication

Account management

Customer success

Education

Degree level

Job description

Duval Associates Ltd - Permanent Recruitment Specialists is seeking a Junior SaaS Account Manager to act as the first point of contact for B2B customers and manage relationships with enterprise clients. The role offers a hybrid setup in Harrow/NW London with 2 days in-office and 3 days working from home, and a salary of £32,000–£35,000 with bonus potential.

You will work closely with the VP of Product and Innovation, supporting 18 key customers, and play a pivotal role in customer success,