IVA Advisor: Empathetic Debt Solutions Pro (Hybrid)

mk rec training limited; Eccles; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave

Birthday/celebration day

Employee Assistance Programme (EAP)

Mauve Academy learning portal

Annual training allowance

Hybrid working environment

Home setup allowance

Eye care benefits

Travel and events opportunities

Job summary

mk rec training limited in the United Kingdom is seeking an IVA Advisor to work closely with clients to understand their financial position, discuss income and expenditure, and recommend the most appropriate debt solutions.

You will handle inbound enquiries with empathy, capture full financial information, and strive to meet individual and team targets in a fast-paced environment, while maintaining high telephone standards.

Responsibilities

• Managing inbound, pre-qualified enquiries with empathy and professionalism
• Confidently handling objections while delivering excellent customer care
• Accurately capturing full income and expenditure information
• Reviewing each client's circumstances to identify the most suitable solution
• Staying focused on individual and team targets in a fast-paced environment
• Maintaining strong telephone standards and a supportive, client-first approach

Job description

mk rec training limited in the United Kingdom is seeking an IVA Advisor to work closely with clients to understand their financial position, discuss income and expenditure, and recommend the most appropriate debt solutions.

You will handle inbound enquiries with empathy, capture full financial information, and strive to meet individual and team targets in a fast-paced environment, while maintaining high telephone standards.